Understanding employee needs and concerns while they’re in your employment is considerably more important that understanding why they leave. Exit surveys may have their place, but the best way to solve the problem of employee attrition is to keep current employees happy.
Focus groups, monthly surveys, and regular refreshers on company policy/goals/mission are all good ways to engage employees now. And they are much better than waiting till they’re walking out the door.
Services like SurveyMonkey.com are easily adaptable to your purposes. Write your employees a note about their importance and solicit their anonymous feedback with a customized survey.
It’s important to engage your employees. Consistently communicating your business’ position and your gratitude or concerns will help them to see you as an interested individual and not a cold and distant leader. Remember, communication is a two way street. Soliciting employee thoughts and feelings will not only help to curb attrition, but may also bring some great ideas to light and ultimately increase your ROI.