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Jared Hamilton
From: Jared Hamilton
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Allan Cooper

Allan Cooper Principal

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Mirror Neurons, Spindle Cells, and Oscillators. What does this have to do with leadership and running your dealership better? Recent research at the Harvard Business Review entitled Social Intelligence and the Biology of Leadership concludes that leaders can improve group performance by understanding the biology of empathy. (A sense of shared experience, including emotional and physical feelings, with someone or something other than oneself.) It was recently discovered that our brains have "Mirror Neurons" that act as a mental "Wi-Fi," and allow us to navigate our social world. These cells become activated when others' behavior gives us cues into their mental/emotional state. The mirror neurons then create the same emotions within our own brains. "Collectively, these neurons create an instant sense of shared experience." And, their research found that successful leaders are highly adept at responding to these mirror neurons. Literally, experiencing empathy alters both our own brain chemistry and the brain chemistry of others around us. It affects you and everyone around you. In fact, the research finds that empathy taps into our collective mind. That's pretty powerful stuff. Therefore, you'll be a much more effective leader if you talk less and listen more, pay more attention to those around you, and seriously consider others' points of view. I know this is hard for many of us, but it is important to consider. And, it will not just help with leading employees; it will also enhance the service you provide to your customers and prospects.

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