Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Allan Cooper

Allan Cooper Principal

Exclusive Blog Posts

My Dealership Story - Kristy Elliott

My Dealership Story - Kristy Elliott

Meet Kristy Elliott, the Dealer Operator at Sunshine Chevrolet and check out her dealership story. Learn how Kristy came from the non-profit world to …

Start With Why - David Mead at DrivingSales Presidents Club

Start With Why - David Mead at DrivingSales Presidents Club

DrivingSales was so excited to have David Mead as a keynote speaker during Presidents Club. David works at the Start With Why foundation with Simon Sinek, …

You Have a Position to Fill – Who Do You Hire?

You Have a Position to Fill – Who Do You Hire?

As much as you try to avoid employee churn, you’ll always need to hire someone. It might be to replace a staff who’s moved on in their care…

6 Tips for Better LinkedIn PPC Advertising

6 Tips for Better LinkedIn PPC Advertising

With a little over a year’s experience with LinkedIn Advertising and some insights from a connection at LinkedIn, I’ve put together a list of 6…

The 3 Laws of Extreme Ownership

The 3 Laws of Extreme Ownership

“These are all things that may help you justify your results. But is your dealer any happier because of this?” I just finished reading a…

Mirror Neurons, Spindle Cells, and Oscillators. What does this have to do with leadership and running your dealership better? Recent research at the Harvard Business Review entitled Social Intelligence and the Biology of Leadership concludes that leaders can improve group performance by understanding the biology of empathy. (A sense of shared experience, including emotional and physical feelings, with someone or something other than oneself.) It was recently discovered that our brains have "Mirror Neurons" that act as a mental "Wi-Fi," and allow us to navigate our social world. These cells become activated when others' behavior gives us cues into their mental/emotional state. The mirror neurons then create the same emotions within our own brains. "Collectively, these neurons create an instant sense of shared experience." And, their research found that successful leaders are highly adept at responding to these mirror neurons. Literally, experiencing empathy alters both our own brain chemistry and the brain chemistry of others around us. It affects you and everyone around you. In fact, the research finds that empathy taps into our collective mind. That's pretty powerful stuff. Therefore, you'll be a much more effective leader if you talk less and listen more, pay more attention to those around you, and seriously consider others' points of view. I know this is hard for many of us, but it is important to consider. And, it will not just help with leading employees; it will also enhance the service you provide to your customers and prospects.

 Unlock all of the community & features  Join Now