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Jared Hamilton
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Allan Cooper

Allan Cooper Principal

Exclusive Blog Posts

Keeping Up with the Joneses in Quick Lube

Keeping Up with the Joneses in Quick Lube

More than half of all sales customers will abandon your dealership’s service department in the first year. It’s a widely varying statistic &nda…

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It Has Never Been Easier To Be Average

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Lose a Sale, Save a Life: When a Test Drive Tests the Legal DUI Limit at Car Dealerships

Lose a Sale, Save a Life: When a Test Drive Tests the Legal DUI Limit at Car Dealerships

Seasoned car dealers and sales professionals are true masters of relationship marketing.  A vehicle purchase is an important decision for consumers, a…

7 Attitude Tips to help you Succeed in the Car Business

7 Attitude Tips to help you Succeed in the Car Business

I have found that one of the greatest traits of all the best salespeople to ever sell is a positive attitude. I experience it first hand in my own life, …

Industry Insider Alan Ram Passes Away

Industry Insider Alan Ram Passes Away

We here at DrivingSales offer our condolences to the families of those involved. Alan Ram was an industry insider who will be missed by many. Alan Ram, …

Mirror Neurons, Spindle Cells, and Oscillators. What does this have to do with leadership and running your dealership better? Recent research at the Harvard Business Review entitled Social Intelligence and the Biology of Leadership concludes that leaders can improve group performance by understanding the biology of empathy. (A sense of shared experience, including emotional and physical feelings, with someone or something other than oneself.) It was recently discovered that our brains have "Mirror Neurons" that act as a mental "Wi-Fi," and allow us to navigate our social world. These cells become activated when others' behavior gives us cues into their mental/emotional state. The mirror neurons then create the same emotions within our own brains. "Collectively, these neurons create an instant sense of shared experience." And, their research found that successful leaders are highly adept at responding to these mirror neurons. Literally, experiencing empathy alters both our own brain chemistry and the brain chemistry of others around us. It affects you and everyone around you. In fact, the research finds that empathy taps into our collective mind. That's pretty powerful stuff. Therefore, you'll be a much more effective leader if you talk less and listen more, pay more attention to those around you, and seriously consider others' points of view. I know this is hard for many of us, but it is important to consider. And, it will not just help with leading employees; it will also enhance the service you provide to your customers and prospects.

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