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Jared Hamilton
From: Jared Hamilton
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Amy Taggart

Amy Taggart Marketing Manager

Exclusive Blog Posts

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Quick Tips for Improving Dealership Culture

Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

The Biggest Mistake Dealers Make When It Comes to Customer Retention

The Biggest Mistake Dealers Make When It Comes to Customer Retention

Jim Roche is the Divisional VP of Marketing & Managed Services at Xtime. We asked him to tell us the biggest mistake he sees dealers making today when …

Is 2018 the Year of Customer Convenience?

Is 2018 the Year of Customer Convenience?

It seems that every year has a theme attached to it in terms of where dealerships’ focus will be. Which themes or buzzwords will dominate 2018? We…

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Today's customers walk into your showroom better-informed than ever before. Because they've done their research ahead of time, 89% walk into t…

Is Your Response Time Killing Your Advertising Performance?

We talk about it in our 14-Day Quickstart. We talk about it in our videos. Getting in touch with people who have asked for contact has to happen as quickly as possible in order to improve your chances of successfully converting that lead into a sale.

Now, a Hubspot article published last week and featured on Automotive Digital Marketing  cites a Harvard Business Review study on online sales leads that found that companies that reach out within an hour are "nearly 7 times as likely to qualify the lead." By their definition, that means making contact with a key decision maker and having a meaningful conversation. According to that same HBR article (dated March 2011), corporate spending on online advertising to uncover those opportunities for a conversation topped $22.7 billion in 2009, and was continuing to climb.

Think about it in terms of your business: how much are you spending per month on advertising? Do you know what the results are? And to take it a step further, if you do get a hit off of one of your campaigns, do you know what happens to it? How is it handled?

Take a look at your team and your process to make sure that you're making the most of your opportunities by responding quickly to consumers who want you to get in touch. If you're filling the top of the funnel using marketing and advertising but not making the most of what you generate, how much money have you thrown away?

On the flip side, think about how much busier your team could be if they make that call within the first hour -- and improve their chances by 7X.

You'd take that bet in Vegas, wouldn't you? Why not add that requirement at your store?

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