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Jared Hamilton
From: Jared Hamilton
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Ashley Mabery

Ashley Mabery Director | Retail Performance

Exclusive Blog Posts

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Quick Tips for Improving Dealership Culture

Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

The Biggest Mistake Dealers Make When It Comes to Customer Retention

The Biggest Mistake Dealers Make When It Comes to Customer Retention

Jim Roche is the Divisional VP of Marketing & Managed Services at Xtime. We asked him to tell us the biggest mistake he sees dealers making today when …

Is 2018 the Year of Customer Convenience?

Is 2018 the Year of Customer Convenience?

It seems that every year has a theme attached to it in terms of where dealerships’ focus will be. Which themes or buzzwords will dominate 2018? We…

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Today's customers walk into your showroom better-informed than ever before. Because they've done their research ahead of time, 89% walk into t…

Consumer Marketing

In the race to have the best website with the most trafficked marketing channels and the best ROI, many businesses forget what is ultimately at the heart of their business - the consumer.  Keeping the consumer at the center of the marketing strategy with smart consumer marketing can ultimately help drive business.  The consumer's persona, journey and experience should be what influences a business' marketing efforts.

One way to master consumer marketing is through context. This comes down to knowing and understanding a buyer at any point in the sales cycle - the who, what, where, when and why the consumer wants to purchase.  Zero Moment marketing focuses on delivering a business' message to a shopper when they are ready to buy with the appropriate messaging.

Another oft-misunderstood way to get Zero Moment customers via consumer marketing is through engaging content.  The context mentioned above is what should influence this content so that clients are seeing the correct message at the correct time for maximum impact.

An aligned set of data-driven messages gathered through well-designed technology that connects across a business' whole organization can ultimately stop any confusing mixed messages that can arise from multi-channel consumer marketing.  An enterprise has to, in a way, behave as the customer might expect them to and deliver a consistent experience that goes with both the consumer experience and the business' messaging.

Finally, making something easy to buy seems like a no-brainer.  But in industries such as automotive, it becomes tough to convince a shopper with a preconceived notion about the buying process that the experience will be better than what they expect.  If a business can anticipate a buyer's needs and make it easy and fast to purchase, convenience will ultimately win over a new client.

There are a number of ways to market, but ultimately putting the consumer at the center of the marketing will be what drives results and loyalty from shoppers.  What are some ways you all can think of to help put customers at the center of marketing efforts?

Angie Phares
Social media for sure because people love using social media! I know I do :) By engaging with them and allowing them to engage with you in these types of forums, you give them the feeling of knowing your business & it's employees on a more personal level. Your business becomes more relatable & human and less cold & corporate.

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