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Autoweb (Formerly Autobytel Inc.)

Textshield

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About the Product

Texting tool. Puts "text us" links on SRP's, VDP and mobile. 100% TCPA compliant, can text consumers images, etc...

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Product Summary

Star Rating Distribution:
4
0
0
0
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Most TCPA Compliant texting system I have ever reviewed
Reviewed by an Internet Director January 24th
Recommended: YES
✅ Verified Rating

Pros: I cancelled the OEM provided Edmunds product almost 2 years ago because their product did not provide a written opt-in and switched to Textshield because it required a written opt-in for both incoming and outgoing texts. Textshield also sends the entire chat transcript to our CRM as 1 note, instead of trying to piece together texts from multiple notes. Our Body Shop saw the program and we added that department and it is now their #1 communication method surpassing phone calls. Lastly, Textshield allows us to own our data. Some other providers have fine print which allows them to own customers information so traffic dealers generate to their own websites is snatched up by some texting programs and these other companies have the right to market to your customers (I found that in the fine print). TextShield has been, and will be for the foreseeable future, our ONLY texting solution.

Cons:

The only automotive texting that is 100% compliant.
Reviewed by an Internet Director Jul 19, 2018
Recommended: YES
✅ Verified Rating

Pros: We never worry about their shield. Easy to use and all information is tracked.

Cons:

We use this along with other text and chat providers
Reviewed by Salesperson Feb 22, 2018
Recommended: YES
✅ Verified Rating

Pros: I like this a lot. It works really well.

Cons:

TCPA compliant texting tool for website and mobile
Reviewed by an Internet Director Jul 10, 2017
Recommended: YES
✅ Verified Rating

Pros: 100% TCPA compliant, no worries there. If we receive a text from the VDP page, the inventory comes with the text so we know what the customer is looking at before we text back. Easily transfer the text chat between dealer staff. sends the entire transcript of conversation to our CRM so you get 1 note with the entire conversation

Cons: needs a better interface. Interface works fine but would like more :)


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