Pros: Chat Help with Mario is amazing and Dickie Travinski is amazing. I love that you can see when customers open emails too and texting is great
Cons: Sometimes it takes a few attempts to get issues resolved
Pros: Product is easy to you, very efficient and really helps us follow-up with our customers. We have looked at other CRMs and none compare to this one! The technical support is hands down the best of any vendor we have across the board and our account manager is like no other. Dickie is in our stores every month, always available, follow-ups and gets any issues we have resolved in a timely, professional manor no matter how big or small - we love her and this product!
Cons: None at all.
Pros: Dickie our account manager is great! If we are having issues she is quick to fix it. Jumps right on it! Mario is great for technical support! Knows the product like the back of his hand is wonderful to deal with.
Cons: Leads are randomly re-asigned even if one person is already working on it. Just a bad system.
Pros: Freedom to customize is wonderful. Many options are included that we had to pay for with other CRM Tools.
Pros: Pros: KNOWLEDGEABLE AND FRIENDLY SUPPORT STAFF, DEALER ACCOUNT REP...ALWAYS HELPFUL
Cons: Cons: XRM PROVIDES A WIDE RANGE OF TOOLS AND RESOURCES. TRAINING CAN BE UTILIZED BEST FOR DEALERSHIP MAX RESULTS
Pros: They provide great support and it is flexible and easy to manage for us.
Pros: This system is simple and accurate, with great functionality. It is reliable and easy to navigate. Good support provided.
Pros: We've been using it a fairly short time but it's been easy to learn and is working well. The support from Andy Smallwood and Josh Ross have been amazing. They are always available to answer question and/or assist in some manner even at night and on weekends
Cons: None currently.
Pros: This XRM is the most straight froward system that I have used. From doing a customer search, putting in notes, knowing if you have been skated, this Car Research/Auto Loop is great!
Cons: None currently.
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