Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×

The center of automotive retail
innovation, best practices & progress.

sortcreate  Become a Blogger chevron_right

Exclusive Blog Posts

Only 2 in 5 Customers Receives a Sales-to-Service Handoff??

Only 2 in 5 Customers Receives a Sales-to-Service Handoff??

DealerRater recently polled over 16,000 new car buyers on behalf of Fixed Ops Journal. The question was straightforward: "The last time you bou…

We Talk Transparency and Digital Retailing with MAX Digital

We Talk Transparency and Digital Retailing with MAX Digital

DrivingSales conducted a lot of interviews at NADA2019.  In this clip, we sit down with Mike Cavanaugh, Executive Vice President at MAX Digital.&n…

The Problem with Pandering to the Customer Experience

The Problem with Pandering to the Customer Experience

A couple of years ago, there was no such thing as the abbreviation (CX) or the buzzword it represents: Customer eXperience. And now, you can’t …

Used Car Managers Improving Recon to Fight Margin Squeeze

Used Car Managers Improving Recon to Fight Margin Squeeze

At NADA, I stopped some dealers walking the Moscone Convention Center to ask them about their concerns and strategies for used car performance in 2019…

Rock's Rants: Employee Convenience

Rock's Rants: Employee Convenience

Some dealership employees forget they work in the service business.   Recently, while I was talking to a service manager, one of his employees s…

Recent Comments

Mark Grabowski
The Importance of Training Your Dealership Team

Mark Grabowski  You cannot teach people to care and take initiative, their parents have to do that during their upbringing. Hire the attitude, train the skill. We want to hire good people that were raised to treat people with respect and kindness. We can teach these people to sell. We cannot teach these core values, but their parents did. We cannot teach a good salesman to be nice. 

John Goll
Car Dealers and Google My Business in 2019

John Goll  Do you see the posting tool under the GMB to be a good tool to attract more shoppers with inventory and branding posts? They have been demoting it lately and now it is well below the fold almost hidden. Have you heard if they will be doing any upgrades to this feature (or just outright getting rid of it)?

Maggie Pugesek
Top Reasons Your Training is Not Working

Maggie Pugesek  I agree with this 100%! As a trainer, there is nothing more frustrating then spending hours training a team, only for no one to attempt to utilize what you have trained. If a trainer does not have managerial support and have someone to hold the team accountable, the training is useless. I am not a fan of the "do as I say, not as I do" mentality. Managers should be trained also, which allows them to implement the teachings and hold their staff accountable. 

Bart Wilson
Digital Retailing is Not About Technology

Bart Wilson  Agreed Scott.  Dealers need to build the processes and then find the tech that "fits", not the other way around.

Bart Wilson
Being a Relevant Service Department

Bart Wilson  I feel like the onus is on the OEMs to help dealers here.  They "praise" Rivian, but what are they doing to build their own version? Until the OEMs catch up, connecting with customers in their preferred communication channel and providing them with relevant content is a must.

Stan Sulkowski
Being a Relevant Service Department

Stan Sulkowski  Great article!  Another benefit for service departments is to offer a payment option. Not everyone has the cash or credit cards available amount to pay for their needed service. Here's a simple and easy to use program for those with good to no credit. Shops get paid the same day on completed service. No monthly fees or minimums, just a low merchant fee of 2.9% on approved finance deals. No application fee for customers. Find out more at:  GetEasyPayFinance.com

 Unlock all of the community & features  Join Now