Chris K Leslie
Where would you put Xtime as a service scheduler?
Jason, do you know any stores that have successfully implemented this? It sounds like a great idea conceptually but seems like a beast to pull off. Aside from the staffing and logistical concerns, it seems like it might be harder to upsell the customer during the service due to time/equipment limitations.
Any stats would be great. I wonder if tech efficiency and hours per RO are both greatly affected?
Derrick, thanks for the insight. Really good stuff!
Adding to what you said about on the lot merchandising... We used to actually create a designated clearance section for both our top 5 new and used aged vehicles. We would put flags, balloons, stickers etc like you mentioned to draw additional attention to the vehicles. On top of that, we would write each of those vehicles down and price them much more aggressively along with doing a good sized spiff to the salespeople. It always seemed to help move them quicker :)
Sounds like a good idea.
Clint shares what I call "a blinding glimpse of the obvious," but he is dead-on correct. Our industry is incredibly vibrant, product is always changing, and thanks to an incredible economic climate most auto dealers are doing well this year. But for many, change doesn't come easy.
A simple metaphor is how overweight our country is today. If you or some employees in your store are overweight, ask them if they know how to change their daily habits (eating and exercising) to become healthier. Twenty bucks says every one of them/us knows what to do to live a better and healthier life. THE CHALLENGE comes in the execution of that knowledge and putting it into practice. Managers picked up their managing style and habits from someone they worked under and without a mentor to show them alternatives, or ways to educate a manager about the new management and encouragement techniques, they resort to what they know. And then some stores are just toxic, don't care about employees and have recruiters on "speed dial" to send in a new batch of people. The good news is there are lots of ways to evolve from those tactics into a culture that values each employee, their contributions, and respects their effort and their personal life. Most of the time those changes have to come from an outside "disruptor" who can work with management to implement the changes. The owners that value their business and its growth also value their employees.
@Adam, I was bummed he did not win! I do respect Victoria wining, however. But the Monday tool is something any dealership can use, and I offer is something that is "easier" to implement as far as an idea goes. Have to be organized first before introducing new products/platforms, etc.
@Bart, we are! It has been a huge help this last month! I especially like that we can incorporate our vendors into the platform. Making it much easier to get things accomplished - instead of having to wait for one employee from my team to "respond" there is full transparency as to the status of the project, which means things get done a lot faster.