Your "rant" makes a good argument for a BDC. Service Advisors are too busy to field phone calls, and dealerships need to get creative in order to solve this problem.
If its not in the CRM it didn't happen. Split deals give your dealership the leverage you need to drive CRM usage.
Paul, you are so right. Your brand is something that can help buffer any economic trends. The challenge is to identify who you are and who your customers are.
The beauty about the world we live in is the amount of data and information we have at our fingertips. I feel we live in an age where we have to actually filter what we can analyze.
Excellent article and information!
Another less thought of solution to increase revenue with service departments is to offer financing.
Typical auto repair shops enjoy 8-15k + added monthly revenue by providing a simple payment option.
One program that has over 5,000 shops is Easy pay Finance.
No setup fees or monthly minimums. Use Promo Code 4999 when you sign up.
Thanks, Bart. Couldn't agree more!
I really feel that these 3 tips help me a lot for my business. Currently, I am working as Insurance Agent and I am searching a lot that how I can get a lot of sales and commission.
But I think, for increasing sales and commission communication skill matter a lot. Because it teaches us that how to speak properly to your customers.
I agree Bill. It seems like too often when we get promoted to sales manager the training stops. An important part of continuous development is being able to identify where you are weak and need to improve.
Iris, thanks for sharing. I'ts encouraging that car shopping remains a local experience. It will be interesting to see what the year-end sales results will look like.