Pros: Pretty cool system
Cons: First, my main gripe. When you cancel a product, that should be the end of it. You don't get charged, you don't use the program. Well, we did our end. Sent in cancellation, did not use the program, did not market. Got charged anyways. They will not pay us back despite the fact that the charges go through General Motors and are not controllable by the dealer. They know they're wrong and still choose to do the wrong thing. Way to burn a bridge! Would not go back to even if they fixed all of their issues. Second, the reason we left. Does not play nice with GM. Incredibly labor intensive process for rebates if you want them to be accurate. Also takes 3-4 days to get everything uploaded properly on their end. Has a separate dashboard for each franchise (we're Buick and GMC). Cannot swap customers between brands. Cannot do used vehicles except on-brand and can only show them going into new. We went to Auto Alert.
Cons: not receiving any emails for upcoming service appointments
Pros: Sometimes a customer needs to be added twice. Can be very time consuming.
Pros: EASY FOR BOTH ME AND THE CUSTOMER TO SEE WHAT THE BENEFITS ARE OF GETTING INTO A NEWER CAR. WHENEVER I HAVE SOME DOWNTIME I MINE THROUGH THIS THING AND WORK MY DEALS BEFORE I EVEN PICK UP THE PHONE. WHEN I DO CALL I HAVE A MUCH GREATER CHANCE OF SETTING AN APPOINTMENT WITH A CUSTOMER THAT I NOW HAVE CONTROL OVER. I CALLED THEM. I KNOW THE MILEAGE, THE INTEREST RATE , PAYMENT MAKE MODEL, CARFAX REPORT. I CAN CALCULATE BASED ON ALL THAT INFO AND ADJUST RATES ,PRICING ,MONEY DOWN, TERM ETC. I SOLD TWENTY FIVE CARS IN OCTOBER AND HALF OF THOSE STARTED WITH MASTERMIND AND ENDED IN GOOD GRO$$ DEALS. HAD A SLOW START TO NOVEMBER AND SOLD 6 CARS THE LAST TWO DAYS OUT OF THIS THING. ALL GOOD DEALS
Pros: Good predictability on the information. Great interface.
Cons: Does not integrate with our CRM. We have to do manual pulls on data and enter everything in. That is a pain.
Pros: They analyze every aspect of our dealership. Amazing product.
Cons: Wish they could expand and be a one stop shop for customers. We love this vendor.
Pros: Highly Intuitive and user friendly. Great field reps and support.
Pros: Our Rep Erica Bruno is outstanding! This is a great company too.
Pros: system works great for focusing on high probability customers. Our representative Laura Vaughan is extremely helpful and always quick to respond.
Cons: NO CONS
Pros: We've seen consistent growth over the last quarter in sales and ROI with the aM tool. My sales staff chomps at the bit each month waiting for the PCM to drop!
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