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Pros: The customer journey is great.
Cons: Consistency with reporting could be improved.
Pros: pretty functional, it helps make things more organized.
Cons: it can be frustrating when it does not transition correctly to the DMS.
Pros: one site reporting and training of managers when needed. Good group effort in accomplishing goals of dealer group.
Cons: With several different franchises, sometimes very bulky to set up process.
Pros: Very complete programs that keeps your customer engaged during their life cycle of sales and service
Cons: Need to Social journey path top the Sales and Service tracks
Pros: Great overall.
Cons: Tracking could be better.
Pros: Great for service.
Cons: Only as good as the rep.
Pros: Reporting is fantastic. Ability to tie marketing dollars to ROI.
Cons: So in depth it takes a lot of time and training to use all the functionality.
Pros: The system details all the your results, good and bad
Cons: Can't think of any
Pros: DME's cusomer journey maintains constant communication with our customer base without us having to worry about it. It's targeted, logical and effective.
Pros: It's a good way to safely keep your data updated. It allows you to have access to your data for campaings and and to later quantify results.
Cons: DMS data pulls need to be more frequent.
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