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Solera | AutoPoint

Solera | AutoPoint

Multipoint

 Rate Product
Star Rating Distribution:
5
11
3
1
0
Rating by Job Title:

Contact Info

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About the Product

http://www.autopoint.com/autopoint-customer-retention-management/multipoint/

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Last edited by Dana Winters on A few seconds ago

Product Summary

Star Rating Distribution:
5
11
3
1
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Pricing is incorrect
Reviewed by Service Manager 6 days ago
Recommended: YES
✅ Verified Rating

Pros: It's a good product but it would be a great product if this issue was fixed.

Cons: I just go in a fix the prices myself because it never gets done.

one of the best tools I've used
Reviewed by Service Manager November 19th
Recommended: YES
✅ Verified Rating

Pros: I like the great reports you can get from this tool, It helps evaluate employees and track progress.

Cons: I would like to see tracking for warrant repair orders. It is not recorded under knowledge bundle reports. It should be part of the retention plan.

awesome tool.
Reviewed by Fixed Ops Director November 14th
Recommended: YES
✅ Verified Rating

Pros: Great customer support and it is very functionable.

Cons: I would like to see the tablets be faster and integrate a little better with our Reynold & Reynolds product.

good product
Reviewed by Service Manager November 14th
Recommended: YES
✅ Verified Rating

Pros: We use this frequently and it is going well.

Cons: I wish there was picture and video to send as part of the action plan.

really useful for us.
Reviewed by Service Manager November 14th
Recommended: YES
✅ Verified Rating

Pros: We have great customer support and the service guys really like the ease of this product.

Cons:

great product
Reviewed by Service Manager November 14th
Recommended: YES
✅ Verified Rating

Pros: Everything about this product is great but it is too much of a cost for us right now.

Cons:

great product.
Reviewed by Service Manager November 14th
Recommended: YES
✅ Verified Rating

Pros: The techs and service advisors use this product quite a bit. It works well for them and the customer like it as well. Our rep Joel is really knowledge and we have great customer support.

Cons: I would like it if there was a option to click on green, yellow or red for air filters, instead of just "replace." Sometimes they don't need to be replaced right away.

Moving along quite well!
Reviewed by Service Manager November 13th
Recommended: YES
✅ Verified Rating

Pros: we are fairly new, It will take a couple months to fully utilize this tool. We are still in progress of that. The service guys really like the product so far! It is easy for them to use it.

Cons:

pretty satisfied
Reviewed by Service Manager November 13th
Recommended: YES
✅ Verified Rating

Pros: It works well for us, we use it daily. Information can easily be sent from the techs to the parts department to the advisors. The customer support is great. They fix problems right away.

Cons: We are still working out kinks. For some reason the front brakes are not listed first... the rear ones are. The reporting is cumbersome. There needs to be less info and simplified.

Fairly new but going great.
Reviewed by Service Manager November 13th
Recommended: YES
✅ Verified Rating

Pros: The techs really like that they can look up certain things and send it right over to the service or sales department. I really like the video feature that I can show to customers. It helps them understand what is going on with their vehicle.

Cons:


Contact Info

Do you work for Solera | AutoPoint? Claim your company page now!

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