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From: Jared Hamilton
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Bart Wilson

Bart Wilson Director of Operations, Media

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Ways in Which Automotive Dealer Management System Helps Boost Profits and Minimize Expenses

Ways in Which Automotive Dealer Management System Helps Boost Profits and Minimize Expenses

Although most of the industries of today are transforming digitally, some skeptics do exist when it comes to investing in an automotive dealership manageme…

The secret of effective Japanese human resource management

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Human resource management is critical to the success of your business. And it seems that Japanese businesses understand the importance of this most. Be…

Organic Listings are More Effective Than Paid Ads

Organic Listings are More Effective Than Paid Ads

  Being in the organic listings doesn't cost you anything. They receive 10 times the traffic that paid advertising does.  It…

Two Things to Consider When Hiring A Candidate for Your BDC

Two Things to Consider When Hiring A Candidate for Your BDC

It is one thing to have a clearly defined job description, and another to actually execute that role. Namely, what is that role, and how does it work withi…

Aim for the Right Service Customers with Data

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A great exercise for a sales meeting is to look at the differences between order takers and salespeople. When I think “order taker” I think fast food. Not that there is anything wrong with that, but think about their agenda. They are there to give the customer what they ask for and move them down the line. Their fact-finding is usually limited to “do you want fries with that.” Contrast that with a salesperson. A salesperson is not there to give the customer what they ask for, but rather give them what they need. A good salesperson separates “needs” from “wants”. A good salesperson builds value in their product and ties these needs to what they have. When is the last time you heard an order taker explain the features, advantages, and benefits of their cheeseburger? A good salesperson looks at objections as opportunities to sell. We could go on and on, but here is the problem: We have order takers pretending to be salespeople. They are talking to our guests. You hear them say things after the guest left such as, “I think they will be back. They like me.” Or how about, “they weren’t here to buy.” Do these sound familiar to any of you? When someone takes the time to learn their product, study how to overcome objections, and role play and practice discovering needs and wants, they will understand another thing that separates salespeople from order takers. Income.

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