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Jared Hamilton
From: Jared Hamilton
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Bart Wilson

Bart Wilson Director of Operations, Media

Exclusive Blog Posts

What 89% of salespeople are failing to do...

What 89% of salespeople are failing to do...

  According to Dale Carnegie only 11% of salespeople ask for referrals. We all know how valuable referrals are but when it comes time to ask for a …

Why Your Online Shoppers Don’t Take the Bait

Why Your Online Shoppers Don’t Take the Bait

You think you’re dangling an enticing lure in front of your customers’ eyes. You plan to set the hook and reel them in. But what you don&rs…

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Quick Tips for Improving Dealership Culture

Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

The Biggest Mistake Dealers Make When It Comes to Customer Retention

The Biggest Mistake Dealers Make When It Comes to Customer Retention

Jim Roche is the Divisional VP of Marketing & Managed Services at Xtime. We asked him to tell us the biggest mistake he sees dealers making today when …

When I was managing salespeople in a dealership there was always a fair amount of emphasis on follow up. As we got better at tracking this part of the sales process through better CRM’s we realized how often the call didn’t happen. Or, if the call did happen, they found out nothing new. Often they couldn’t get their guests to pick up the phone at all. Initially, a good follow up call is set up before the guest leaves the dealership. If they decide not to buy on the first visit, finding out what the customer is thinking and making sure no stone is left unturned is the best way to make sure the guest picks up the phone. Also, set a time for the follow up call, get the best number to contact them, and then ask for another number When talking about before-the-sale follow up, there is one rule that must always be followed. Focus on what has changed. What has changed on your end? What has changed for the customer? Some of the obvious changes for the salesperson are inventory and rebates or incentives. A dealership is always selling cars, getting in fresh inventory either from the factory or on trade. On new vehicles, the manufacturers are always putting out new programs to move inventory. Like I said, fairly obvious. But let’s look at what has changed with the customer. After the guest left the dealership they didn’t climb into a vacuum. They are visiting other dealerships. They may be shopping and researching online (how many times have you had a guest visit your store and submit a lead that same evening?). They may be going over finances. A good sales consultant knows that the guest may be on a different model, brand, or possibly switched from new to used. Spend some time thinking about all the different ways you can get your customers to tell you what has changed. I’d love to see your answers posted.

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