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Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.

Bart Wilson Director of Operations, Media

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On A Way To Research Information Technological

by Jessica Mary 5 hours ago

On A Way To Research Information Technological

by Jessica Mary 5 hours ago

Massive amounts of records get processed every day in helping take a look at such a variety of additives of our lives. Agencies and huge manufacturers rely…

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How to Acquire Critical Network Enterprise Skills by Passing Cisco 300-410 Examwith Practice Tests

by Neil Armstrong 5 hours ago

How to Acquire Critical Network Enterprise Skills by Passing Cisco 300-410 Examwith Practice Tests

by Neil Armstrong 5 hours ago

Migrating to the New Exams The Cisco 300-410 ENARSI exam will be active from February 24, 2020. By passing it, you’ll obtain the CCNP Enterprise certifi…

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The Maximum Crucial Content Material Marketing Data To Understand In 2019

by Jessica Mary 5 hours ago

The Maximum Crucial Content Material Marketing Data To Understand In 2019

by Jessica Mary 5 hours ago

Marketing is a manner that generally evolves, the use of latest kinds of media and era—from radio, magazines, and newspapers to television, mobile te…

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3 Reasons Satisfied Customers Still Don’t Return for Service

by Christopher Carlucci 17 hours ago

3 Reasons Satisfied Customers Still Don’t Return for Service

by Christopher Carlucci 17 hours ago

Yes, CSI is important — and no doubt an effective measure of the level of engagement a dealership maintains with its customers — but satisfaction is no…

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No Response?

by Derrick Woolfson 19 hours ago

No Response?

by Derrick Woolfson 19 hours ago

I am not sure what’s worse the customer reading an email and not responding or not reading your specially written email at all! A no respons…

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Creating an Effective Phone Script

Written by Bart Wilson on 09/18/2018

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We take a look at the key components of any effective phone script. It doesn't matter if its a BDC phone script or a Service Advisor phone script. Good scripts contain the same elements.

Comments

Chris K Leslie

Marketing

Automotive Group

This is awesome Bart. Thank you

Sep 18, 2018

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David Bowman

Owner

Bowman Auto

Thanks for sharing Bart, great advice and to the point.

Sep 18, 2018

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