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Bart Wilson

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Improving Service CX: Dealing with Additional Services

by Jason Unrau 14 hours ago

Improving Service CX: Dealing with Additional Services

by Jason Unrau 14 hours ago
In our month-long series on improving the customer experience in the service department, we now look at the second-most common issue identified by cust…
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MDP 033 | NADA: National Automobile Dealers Association

by David Farmer 15 hours ago

MDP 033 | NADA: National Automobile Dealers Association

by David Farmer 15 hours ago
#nada #nadashow #nada2020 #corksoakers Join David & David talking about The National Automobile Dealers Association, The NADA Show 2020 plus The Cat…
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MDP 034 | Facebook - Automotive Playbook for Dealers

by David Farmer 15 hours ago

MDP 034 | Facebook - Automotive Playbook for Dealers

by David Farmer 15 hours ago
Join David & David talking about the Road Trip to Las Vegas for NADA2020 and Facebook's Automotive Playbook for Dealers. Plus, Laughing Man Cof…
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How to Improve the Sales to Service Handoff

by Scot Eisenfelder 17 hours ago

How to Improve the Sales to Service Handoff

by Scot Eisenfelder 17 hours ago
With fixed ops departments shouldering more of the profitability burden in dealerships, the ability to retain customers is more important than ever. Yet, n…
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WEBINAR RECORDING - How to Build a Winning Employee Acquisition Strategy

by DrivingSales Events Yesterday

WEBINAR RECORDING - How to Build a Winning Employee Acquisition Strategy

by DrivingSales Events Yesterday
  If there is a constant in dealerships today, it is that they need to acquire and retain high-quality employees. In this webinar, we will p…
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Darren Shaw on the Future of Local Search

Written by Bart Wilson on 11/20/2018
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Where is local search headed?  2018 DSES keynote Darren Shaw discusses how Google is approaching local search and how it may be a good opportunity for Fixed Ops.

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Comments
Chris K Leslie

I love the idea of google focusing on lead gen, especially in a world full of third party vendors who avoid the idea of lead gen like the plague. 

Nov 21, 2018 
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Bart Wilson

Agreed.  I think this is a great opportunity to drive appointments, etc in service.  Dealers are always looking for ways to compete against the Jiffy Lubes in their market.  May be something to watch closely..

Nov 21, 2018 
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Chris K Leslie

Plus, if we dont have to share that data with the General Motors of the world the better IMO>

Nov 23, 2018 
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