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Jared Hamilton
From: Jared Hamilton
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Bart Wilson

Bart Wilson Director of Operations, Media

Exclusive Blog Posts

Improving Service CX: Dealing with Additional Services

Improving Service CX: Dealing with Additional Services

In our month-long series on improving the customer experience in the service department, we now look at the second-most common issue identified by cust…

MDP 033 | NADA: National Automobile Dealers Association

MDP 033 | NADA: National Automobile Dealers Association

#nada #nadashow #nada2020 #corksoakers Join David & David talking about The National Automobile Dealers Association, The NADA Show 2020 plus The Cat…

MDP 034 | Facebook - Automotive Playbook for Dealers

MDP 034 | Facebook - Automotive Playbook for Dealers

Join David & David talking about the Road Trip to Las Vegas for NADA2020 and Facebook's Automotive Playbook for Dealers. Plus, Laughing Man Cof…

How to Improve the Sales to Service Handoff

How to Improve the Sales to Service Handoff

With fixed ops departments shouldering more of the profitability burden in dealerships, the ability to retain customers is more important than ever. Yet, n…

WEBINAR RECORDING - How to Build a Winning Employee Acquisition Strategy

WEBINAR RECORDING - How to Build a Winning Employee Acquisition Strategy

  If there is a constant in dealerships today, it is that they need to acquire and retain high-quality employees. In this webinar, we will p…

Darren Shaw on the Future of Local Search

 

Where is local search headed?  2018 DSES keynote Darren Shaw discusses how Google is approaching local search and how it may be a good opportunity for Fixed Ops.

Chris K Leslie

I love the idea of google focusing on lead gen, especially in a world full of third party vendors who avoid the idea of lead gen like the plague. 

Bart Wilson

Agreed.  I think this is a great opportunity to drive appointments, etc in service.  Dealers are always looking for ways to compete against the Jiffy Lubes in their market.  May be something to watch closely..

Chris K Leslie

Plus, if we dont have to share that data with the General Motors of the world the better IMO>

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