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Jared Hamilton
From: Jared Hamilton
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Bart Wilson

Bart Wilson Director of Operations, Media

Exclusive Blog Posts

3 Reasons Satisfied Customers Still Don’t Return for Service

3 Reasons Satisfied Customers Still Don’t Return for Service

Yes, CSI is important — and no doubt an effective measure of the level of engagement a dealership maintains with its customers — but satisfaction is no…

No Response?

No Response?

I am not sure what’s worse the customer reading an email and not responding or not reading your specially written email at all!  A no respons…

Top Reasons You Should Extend Your Hours

Top Reasons You Should Extend Your Hours

There are a lot of costs associated with extending hours. However, with fixed-ops being the dealer's life line and main money maker, it seems like…

Why You Should Use Thank You Cards

Why You Should Use Thank You Cards

    Using Thank You cards in the dealership is a great way to build your culture. The cards are the best way for employees to thank…

5 Key Tips For Conquering More Market Share At Your Dealership

5 Key Tips For Conquering More Market Share At Your Dealership

Being a successful car dealership is much more than attracting customers, efficiency among your departments, and selling cars. Those are all the basics any…

Steps to Evolve Your Processes

 

 

We sat down with Michelle Denogean, CMO of Roadster, and discussed the approach a dealership should take when implementing new process steps to improve the customer experience.

What are some of the ways you are improving the processes in your store?  Do you have specific opportunities you're working to capitalize on?

Mark Rask

This is great! 

Michelle Denogean

Thanks @Mark Rask. Let me know if I can be of further assistance.

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