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From: Jared Hamilton
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Bart Wilson

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3 Reasons Satisfied Customers Still Don’t Return for Service

by Christopher Carlucci 4 hours ago

3 Reasons Satisfied Customers Still Don’t Return for Service

by Christopher Carlucci 4 hours ago
Yes, CSI is important — and no doubt an effective measure of the level of engagement a dealership maintains with its customers — but satisfaction is no…
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Bill Springer likes this.

No Response?

by Derrick Woolfson 6 hours ago

No Response?

by Derrick Woolfson 6 hours ago
I am not sure what’s worse the customer reading an email and not responding or not reading your specially written email at all!  A no respons…
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Top Reasons You Should Extend Your Hours

by Derrick Woolfson 6 hours ago

Top Reasons You Should Extend Your Hours

by Derrick Woolfson 6 hours ago
There are a lot of costs associated with extending hours. However, with fixed-ops being the dealer's life line and main money maker, it seems like…
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Why You Should Use Thank You Cards

by DrivingSales Events Yesterday

Why You Should Use Thank You Cards

by DrivingSales Events Yesterday
    Using Thank You cards in the dealership is a great way to build your culture. The cards are the best way for employees to thank…
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5 Key Tips For Conquering More Market Share At Your Dealership

by Ted Gaines Yesterday

5 Key Tips For Conquering More Market Share At Your Dealership

by Ted Gaines Yesterday
Being a successful car dealership is much more than attracting customers, efficiency among your departments, and selling cars. Those are all the basics any…
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Steps to Evolve Your Processes

Written by Bart Wilson on 07/02/2019
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We sat down with Michelle Denogean, CMO of Roadster, and discussed the approach a dealership should take when implementing new process steps to improve the customer experience.

What are some of the ways you are improving the processes in your store?  Do you have specific opportunities you're working to capitalize on?

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Comments
Mark Rask

This is great! 

Jul 2, 2019 
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Michelle Denogean

Thanks @Mark Rask. Let me know if I can be of further assistance.

Jul 5, 2019 
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