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Bart Wilson

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Rock's Rants: Training (Lack Thereof)

by Ken Rock 7 hours ago

Rock's Rants: Training (Lack Thereof)

by Ken Rock 7 hours ago
Here's what I've noticed in dealerships: the problem isn't just a lack of training, it's the general lack of a thought process that any tra…
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The Hidden Costs in Your CRM

by Derrick Woolfson Yesterday

The Hidden Costs in Your CRM

by Derrick Woolfson Yesterday
The CRM is arguably one of the most essential tools for the dealership other than the DMS. However, one thing to note and consider are all of the hidden fe…
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WEBINAR RECORDING - 5 Tips for Improving Customer Engagement in Every Customer Interaction

by DrivingSales Events Yesterday

WEBINAR RECORDING - 5 Tips for Improving Customer Engagement in Every Customer Interaction

by DrivingSales Events Yesterday
The online and offline worlds are colliding. Customers carry pocket-sized computers everywhere they go, but that doesn’t mean that personal face-…
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Why Human Capital Management?

by Jason Volny Yesterday

Why Human Capital Management?

by Jason Volny Yesterday
“People don’t leave companies, they leave managers”  I love this quote by John Stemph, Ex-CEO of Wells Fargo. It does a great job…
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6 Must-Have Tools for Automotive Sales & Marketing Success

by Doug Kim 2 days ago

6 Must-Have Tools for Automotive Sales & Marketing Success

by Doug Kim 2 days ago
For automotive sales and marketing success, there are six must-have solutions that every dealership should put to work. Think of them as the essential tool…
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Steps to Evolve Your Processes

Written by Bart Wilson on 07/02/2019
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We sat down with Michelle Denogean, CMO of Roadster, and discussed the approach a dealership should take when implementing new process steps to improve the customer experience.

What are some of the ways you are improving the processes in your store?  Do you have specific opportunities you're working to capitalize on?

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Comments
Mark Rask

This is great! 

July 2nd 
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Michelle Denogean

Thanks @Mark Rask. Let me know if I can be of further assistance.

Last Week 
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