REDWOOD CITY, Calif. (October 16, 2018) – Xtime is proud to name Fletcher Jones Audi in Chicago, IL, as the winner of the second Xtime Customer Experience Excellence Award at Digital Dealer’s Conference & Expo in Las Vegas, NV, October 16-18, 2018.
Xtime first partnered with Digital Dealer in April 2018 to create the Customer Experience Excellence Award, which recognizes a dealership or dealer group in North America that has demonstrated a strong commitment to delivering superior customer service. After receiving and reviewing numerous submissions, Fletcher Jones Audi was selected as the definitive winner, in large part due to their robust retention rates and customer-first business approach.
“Fletcher Jones Audi is delivering on the technology-enhanced experience that consumers have come to demand, achieving 100 percent utilization of online scheduling and 88 percent tablet utilization on the service drive with Xtime,” said Jim Roche, vice president of marketing and managed services at Xtime, who will be speaking at Digital Dealer’s conference on converting one-time visitors into long-term customers. “This emphasis on using new technologies is helping contribute to an overall stellar customer service record for Fletcher Jones Audi — a 75 percent customer retention rate and high praise on DealerRater with 4.9 out of five stars on almost 500 reviews. Fletcher Jones Audi’s emphasis on customer experience excellence fits with Xtime’s ongoing efforts to help dealerships drive customer loyalty and retention, ultimately helping them boost overall profitability.”
Fletcher Jones Audi also was one of only 13 dealerships to receive the Magna Society Elite Award, Audi’s award for outstanding customer service, earlier this year.
“At Fletcher Jones Audi, offering the gold standard in customer experience is paramount. We pride ourselves on providing excellent service, and we strive to secure repeat business by exceeding our customers’ expectations at every step of the process. It is an honor to be recognized by Xtime’s Customer Experience Excellence Award for our efforts,” said Dave Donnelly, service manager, Fletcher Jones Audi. “Our success is enhanced by our technology-driven service center powered by Xtime, which plays a central role in enabling us to offer our clients the best car ownership experience possible.”
For more information on the Xtime Customer Experience Excellence Award, visit https://www.digitaldealer.com/conference/customer-experience-excellence-award/. For more information about Xtime, visit https://xtime.com/.
Xtime increases customer retention for automotive dealer service departments by using technology to transform the ownership experience. Improving customer satisfaction and retention drives dealer revenue and profitability. Xtime is committed to delivering the experience consumers demand – an experience which emphasizes value, convenience and trust. Xtime books 44 million service appointments and processes 120 million repair orders annually. Twenty-nine global OEMs have chosen Xtime to drive that same type of success for their businesses, converting $9 billion in service revenue for more than 7,500 dealerships across three continents.
About Cox Automotive
Cox Automotive Inc. makes buying, selling, owning and using cars easier for everyone. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, 40,000 auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
About Digital Dealer
The Digital Dealer Conference & Exposition is where top dealers go to stay ahead of the technology curve, delivering the largest array of industry speakers, peer to peer opportunities, and exhibit hall offerings – all carefully designed to impart groundbreaking business strategies for your dealership.