Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Big Tom LaPointe

Big Tom LaPointe Digital Marketing Consultant

Exclusive Blog Posts

How To Find A Reliable Auto Body Repair Shop

How To Find A Reliable Auto Body Repair Shop

Finding a reliable and professional auto body repair shop is not as easy as it sounds. Unfortunately not every mechanic or auto repair shop will have your …

The Gap In Email Success - Part 3

The Gap In Email Success - Part 3

Yes Lifecycle Marketing recently released a study about gaps in email marketing. Check out the other parts of the series here: Part 1, Part 2. &n…

Are Remote Workers Happier Than Office Employees?

Are Remote Workers Happier Than Office Employees?

Here are some interesting insights about remote employees vs. office employees. I know many positions within a dealership don't have the option of remo…

Why You Need a Better Goal for 2017 than Simply “Sell More Cars”

Why You Need a Better Goal for 2017 than Simply “Sell More Cars”

The real driver of vehicle sales isn’t your new online buying widget, it’s access to credit. So, if your dealerships only goal for 2017 is to “sell m…

Car Dealer Protocol for Vehicle Sales to Customers with Built-In Breathalyzers

Car Dealer Protocol for Vehicle Sales to Customers with Built-In Breathalyzers

Working in the automotive industry is a rewarding experience, particularly working for a dealership at the front line of customer service and sales.&nb…

Why 24/7 chat? Because Instagram has passed Facebook in popularity

3617d1dbc00b2f95bb3692792e23f111.jpg?t=1

Have you ever been to Starbucks at 11 p.m. when it closes and seen the number of people still on their tablet or laptop?

Once a novel technology that gave internet auto shoppers a novel way to communicate with the dealership, live chat, and especially managed chat, has become a viable source of additional auto sales leads for the sales team.

CarChat24 generates auto sales leads 24 hours a day

Does it surprise you that there are now more posts on Instagram then on Facebook? The younger generation doesn’t even make time to fill in a Facebook update – do you think they are going to take the time to fill in a form. Having live chat available around the clock for your customers is one way to get a leg up on the competition, because people like to know there is a live person at the other end of the line, even if that line is a chat conversation.

Today’s car shoppers are more impatient than ever, and not just when it comes to getting the ‘best price’. We even see chat conversations in which people click the chat button to ask for the dealership phone number, when the chat icon is NEXT TO THE PHONE NUMBER. They don’t even want to read far enough down the page to find the number.

How about at the airport early in the morning waiting for a flight. THESE are some of the people you are missing by only having chat during ‘business hours’. Our data show that 30% of chat conversations happen after hours and on Sundays. The internet auto shopper has evolved, and your website chat should evolve to meet their needs – and help you sell more cars!

Alexander Lau
Yes, but that's why Facebook bought them eons ago. :-) Additionally, they've tried to buy SnapChat and failed, for over $3B. Your point is a good one!
Big Tom LaPointe
if only myspace had the same level of foresight...
Alexander Lau
MySpace, whom are they? ;-)
Robert Karbaum
You could argue your entire BDC should be open 24/7 then. Calls, emails and chat.
Alexander Lau
^Absolutely Robert. When is enough; enough? It's a hard call, no pun intended. ;-)

 Unlock all of the community & features  Join Now