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Big Tom LaPointe

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Exclusive Blog Posts

Morgan Auto Group Rises To Number 28 In Automotive News' Top 100 Dealer Group Used Sales Ranking

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PRESS RELEASE: CarChat24 announces major upgrade to next-gen SignalR chat technology

453bf727ca3ace79ae8c982e1ab2f7d0.jpg?t=1TARPON SPRINGS, Florida., Nov. 10, 2015 – Continuing its leadership in the automotive website live chat industry, CarChat24 announced a substantial chat performance upgrade to Microsoft’s SignalR technology, today.

“With half or more of all franchised auto dealerships in North America using some form of live chat, and the importance of high performance on mobile automotive websites, we leapt at the chance to make this substantial upgrade,” explains Jeff Sterns, Vice President of Sales.

Deployed on CarChat24’s own high-speed chat servers, the SignalR complete client- and server-side solution is a major leap forward from the limitations of the 20th-century technology Jabbr platform that chat providers typically use. SignalR basically creates a more-reliable, continuous two-way connection between the chat operator and the auto shopper on their mobile device, tablet, or desktop / laptop computer. This cutting-edge server technology was released by Microsoft only last year, and CarChat24 began preparation for the upgrade even before the final version release.

“With SignalR, you can provide content to your users in real-time,” according to Visual Studio Magazine. “Most importantly, it's compatible with browsers ranging all the way back to IE6!”

This performance boost is only one of many elements the Florida-based company credits for its status as the automotive chat provider with the highest closing ratio of sold units to unique visitor count. “Website providers and industry experts had already let us know that many dealerships were seeing their search page rankings drop because of add-ons, like chat,” said Sterns, who spent nearly 30 years on the retail side of the business. “Our relentless research and development commitment has put us atop the industry in performance, and increasing mobile chat reliability with SignalR is the next step in our growth.”

About CarChat24

CarChat24 is the highest-performing live chat provider for auto dealership websites in the automotive industry. Its award-winning, 24/7 Managed Chat Support & Dealer Chat Software help dealers sell more vehicles by converting the highest percentage of website visitors to sold units. Since 2007, CarChat24 has been helping car dealers improve their sales and customer service on the Internet. Based in Tarpon Springs, Fla., in the Tampa area, the company’s mission is to empower car dealers with cutting edge live chat and mobile chat technology, as well as provide the professional staff and superior processes needed to obtain the best possible results. Their entire team is committed to help auto dealers get the best return on investment from their websites and strive to make their support service the very best. The CarChat24 team continuously strives for innovative ways to give its dealer live chat clients the edge over their competition.

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