Bill Wittenmyer

Company: CDK Global

Bill Wittenmyer

CDK Global

Jul 7, 2017

Witt's Wise Words: Appointment vs Check-In Times [VIDEO]

Bill Wittenmyer explains why dealers should change their language when dealing with service customers from appointments to check-in times in this week's Witt's Wise Words.

Bill Wittenmyer

CDK Global

VP Sales, Layered Apps & Competitive Accounts

1693

1 Comment

Tori Zinger

DrivingSales, LLC

Aug 8, 2017  

Great point, Bill. These are the types of small changes that make a huge difference both immediately and in the long-term. Properly setting the expectation is crucial for creating happy customers. Thanks for sharing!

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