BW
CDK Global
Jul 7, 2017
Witt's Wise Words: Appointment vs Check-In Times [VIDEO]
Bill Wittenmyer explains why dealers should change their language when dealing with service customers from appointments to check-in times in this week's Witt's Wise Words.
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1 Comment
Tori Zinger
DrivingSales, LLC
Great point, Bill. These are the types of small changes that make a huge difference both immediately and in the long-term. Properly setting the expectation is crucial for creating happy customers. Thanks for sharing!