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Our flagship service, the Service BDC is one of the most important departments in your dealership and we have the numbers to prove it! Service Departments sell "hours" at a 75% gross margin and customer retention is crucial for long term growth, so having a high-performance, KPI driven Service BDC is mandatory. It's virtually impossible to ask your ASMs to field these phone calls AND provide an exceptional experience to those guests in the service drive.
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