ServiceMastery

Pros: It is a good addition for us. Not difficult to learn. Good start-up.

Cons: They charge most of the fees the first 6 months, they should spread it out through the first year.

Pros: Install was smooth, easy to use and apply. Support is great!

Cons:

Pros: They focus on over-staffing and reporting when I want to focus on training and word tracks.

Cons: I found some of the trainers rude, also all the reporting does not benefit us or make us productive and profitable.

Pros: We use it for service tracking, shop load, SCI and marketing. It's a quality product, not cheap but definitely quality.

Cons:

Pros: Extremely process driven. Everything is documented, reports on incoming and outgoing calls, performance of BDC reps, show rate, etc. An asset for us.

Cons:

Pros: Can't say enough about this product. For service BDC and service in general it really helps keep track and frees up the advisors.

Cons:

Pros: This has been a great addition to free up service people, the service BDC helps things go a lot smoother with this platform.

Cons:

Pros: Reports are in real time, very helpful, tells me where my shop is at. A few growing pains with the BDC (started our first service BDC, but running smooth and a great addition to service!

Cons:

Pros: The reports are great, frees up the advisors. The process for service BDC is a lot more productive.

Cons:

Pros: Blueprint, Inc is an organization that assists in building the foundation to create, develop, and run a functional Call Center. The tools that are made available help to create a manageable environment that enhance the overall business performance using a customer centric approach.

Cons: