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Brad Hampton

Brad Hampton Marketing Manager

Exclusive Blog Posts

* The Recruiter* Episode 3 Law of Diminishing Return

* The Recruiter* Episode 3 Law of Diminishing Return

When do you hire and how many? what are you basing your decision on? Don't decide by how many desks you have or that's what you normally run with. …

Lenders must lend or drivers won't drive

Lenders must lend or drivers won't drive

In my opinion, sub prime customers are being considered more risky by the lenders that once targeted them. Even traditional co-signers are proving not to b…

4 Reasons to Improve CRM Utilization in 2017

4 Reasons to Improve CRM Utilization in 2017

Yes, dealers are creating a tremendous amount of data. The problem is, most of it is junk. Data is like this 1958 Tops Baseball Card complete set. You have…

Your Car Repair Shop Should Appeal To Parents Whether It is At a Dealership or Privately Owned

Your Car Repair Shop Should Appeal To Parents Whether It is At a Dealership or Privately Owned

Running an auto repair means that you have to take care of all kinds of details including scheduling, discipline, and customer service. Giving a customer t…

6 more reasons why we MUST move Techs to $40 to $50 an hour soon

6 more reasons why we MUST move Techs to $40 to $50 an hour soon

If you have followed my published articles in the past about retaining Techs (based on being a former dealership Fixed Ops Manager and my 17 years of r…

5 Digital Steps to Generate Massive ROI from Direct Mail

Automotive Mailer
Automotive Service Mailer from 1928

As you can see from the image, direct mail hasn’t changed much in the past 90 years (except for the prices!).  Why should it?  It works to get good looking information in front of a lot of people very quickly, and consumers have a financial mindset when looking through their mail because that is how all their bills come.  I've done a $4,000 minimum trade-in guarantee direct mail piece that had a higher ROI of any digital advertising all year long.

Direct mail is also not what you would call bargain advertising.  There are creative costs if you have an agency design it, production costs depending on card stock, and mailing costs with higher postage fees.  However, the problem with direct mail is not the cost, but the lack of digital strategy to enhance the effectiveness of it.

It doesn't matter if you put an address or a QR code on the mailer, the consumer is still going to search online for your dealership and possibly any competing offers in your market.

  1. Two weeks before your direct mail ships out, you should have a Google indexed landing page on your website
  2. One week before your direct mail ships out, you should have a Paid Search campaign started that emulates the messaging on your mailer
  3. Three days after your direct mail is sent, you should have three email campaigns sent with the same offer, but personalized for different segments of your database
    1. Customers who have purchased from you in the past 3 years
    2. Customers who have inquired, but not purchased from you
    3. Customer who are servicing their vehicle with you, but have never bought
  4. Custom remarketing banners matching your direct mail offer for at least two months after it is sent
  5. Social Media promotion to snap a picture of the mailer to receive an increased discount, or enter into a contest

Last but certainly not the least, TRACK everything from the direct mail promotion so you know what works and what doesn't.  You should have a tracking code or marketing source inside your CRM dedicated to this direct mail piece.  Any forms from your custom landing page should be tracked separately from internet leads.  Make sure your staff knows what marketing campaign is being sent out, and have a talk track available for phone leads.  I have even gone as far as to offer a spiff to the sales staff for the most tracked direct mail conversions.

Focusing on your whole marketing strategy and making sure you are aligned on every medium will get you the most traction out of your direct mail while generating massive ROI.

Brad Hampton

KPA Marketing Manager

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