1,000 dealers share their thoughts about chat, text and messaging in general...and how these communications pay off. SEE HOW
I am still amazed how many dealers have less than 20 reviews on their Google Maps listings. Even worse are dealers who have Google Maps listings with incorrect information and/or missing their website link. Dealers with low review counts often will find that they are mostly negative posts which creates an unfair picture of any dealership.
I was thinking why some dealers have ignored Google Maps and the reviews that show on their listing. I have come to the conclusion that they don't realize how many times each month their Maps listing is shown to consumers.
For a dealer in an active metro area, their Google Maps listing is shown over 15,000 times. Normally at these number of impressions, dealers will get over 300-500 visitors clicking to their website and dozens of phone calls. As a reminder, put a tracking number on your Google Maps listing.
Poor Reviews Decrease Leads
When a consumer clicks on the Reviews link on a dealer's maps listing and sees very negative ratings, it is no surprise why consumers may end their consideration of that dealer. I'm writing today to encourage Internet Sales Managers and General Sales Managers to implement a 4x4 IRM strategy for the next few months.
By starting with realistic goals, dealers can take small steps to increase their consumer direct leads. With all the competition on Google Page One for your brand name, your Google Maps reviews are one of your most powerful defensive tools. As your reviews increase, so will the leads and calls.
Starting A Internet Reputation Management Process
Every month, dealers sell cars to family, friends or long-time customers. I am encouraging all dealers to identify these loyal brand advocates and contact them to achieve 4 reviews on Google Maps each week for one month. This 4x4 strategy will produce 16 positive reviews spread out over the month.
This investment will be one of the best uses of your time in the next 30 days.
If you feel that posting 16 reviews on Google Maps in one month is too many, split it with one other review site that shows on Google Page One or Page Two when you do a search on your exact business name.
The reason why I am encouraging this initial measure to be done with loyal customers is because many dealers have only bad reviews "front and center" on Google Maps. I don't want a new customer to see just the "ugly" posts. Keep in mind that Google is rolling up reviews from Edmunds, DealerRater, Yelp, CitySearch, so posting directly on Google is key for visibility.
Car dealers need to achieve balance by getting loyal customers to post from their home computers that will not lose faith when they see some negative reviews posted. Once balance is established, any customer should be encouraged to post a valid, truthful review. If you don't ask yourhappy customers, then your positive counts will never go up.
If dealers implement a 4x4 strategy on Google for one month, then they can expand that strategy to Edmunds, DealerRater, Yelp or InsiderPages. The goal is to achieve a natural set of posts that are not all posted on the same day or to put up 20 reviews in one week.
4x4 Reputation Management Rules
Always play by the rules; don't cheat. Have the reviews posted from actual customers from their own PC at home. Never post reviews from inside your dealership.
Ask your customers to be specific about the car they purchased, who they dealt with and where they live. By including where they live, you demonstrate that people are willing to drive a distance to shop at your dealership.
Get started...Google Maps is your #1 free advertising source on the Internet. Don't waste the opportunity.
Brian Pasch, CEO
PCG Digital Marketing