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Brian Pasch

Brian Pasch CEO

Exclusive Blog Posts

The Biggest Mistake Dealers Make When It Comes to Customer Retention

The Biggest Mistake Dealers Make When It Comes to Customer Retention

Jim Roche is the Divisional VP of Marketing & Managed Services at Xtime. We asked him to tell us the biggest mistake he sees dealers making today when …

Is 2018 the Year of Customer Convenience?

Is 2018 the Year of Customer Convenience?

It seems that every year has a theme attached to it in terms of where dealerships’ focus will be. Which themes or buzzwords will dominate 2018? We…

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Today's customers walk into your showroom better-informed than ever before. Because they've done their research ahead of time, 89% walk into t…

Tips for Leaving a Voicemail

Tips for Leaving a Voicemail

The Voicemail So you receive an internet lead and you call and they don't answer...now what? We leave a message right? Let's say the customer in…

Keeping the In-Person Touch While Selling Cars in the Digital Age

Keeping the In-Person Touch While Selling Cars in the Digital Age

  For better or worse, the internet has become an indispensable appendage in our every day lives. Many of us would rather spend every minute glued …

Will New Privacy Laws Kill Google ReTargeting?

Google's use of cookies to track consumer behavior on the web has been front and center in the news this past week.

According to The Christian Science Monitor article Jeff Ward-Bailey:

"Google spent much of last week dodging criticism from Apple users about its online privacy practices. But when Microsoft got involved this week, that's when things got really interesting.
 
Users of Apple's Safari browser recently claimed that Google was violating their privacy by circumventing a mechanism the browser uses to disable tracking.
 
Here's what's (apparently) going on under the hood: by default, Safari disables third-party cookies, nuggets of code that companies can use to identify users returning to a site they've visited before, or to track what other sites they visit. Safari can accept cookies if a user explicitly gives permission, but Google's ad platform reportedly used a workaround to mimic approval of its cookies."

 

Will ReTargeting Campaigns Be Impacted?


Just like the Do Not Call law had dramatic impact on the telemarketing industry, will new browser cookie privacy laws but a huge dent in the ability to build retargeting audiences?

There will be an impact for sure but how the privacy filters will be implemented are just no clear.  If all web browsers ship with cookies blocked, this could change the landscape on behavioral targeting.

If websites start requiring consumers to turn on cookie tracking to use their website, the benefits must be very strong.  In any case, business owners should be tracking this privacy issue carefully because it will have a significant impact on digital marketing strategies.

Privacy Laws May Expedite Mobile Apps


With this recent uproar, I would think that dealers would expedite the roll-out of dealer branded mobile apps.  

The apps provide a direct communication channel with customers. With email delivery rates low and privacy concerns on the rise, custom mobile apps are a strong way to have two-way communications with your customers.

As part of the delivery process or service process dealers can encourage smartphone owners to download the dealership's custom app right in the store.

Recently, PCG awarded the Spotlight Award to one such customizable app from Dominion Dealer Solutions called "Be Back App".  

There are many new dealership apps coming on market that dealers should investigate and implement as part of their sales and service processes.

The digital landscape continues to change, and I'll do my best to keep you ahead of your competitors on DrivingSales.com!    

Brian

Brian Pasch, CEO 

PCG Consulting

brian@pcgmailer.com

732.672.2356  

Chris Costner
Brian this makes tons of sense. Everyone should want to keep that clear line of communication open. It seems there is a strong possibility of disruption on the horizon. I find this all very interesting. Thank you for sharing.
Bryan Armstrong
I looked at this at #DSES last year. Interesting that those foresights are now coming to fruition. Just another reason to constantly be seeking education. We don't operate in a static landscape. Great info Brian.

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