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Bryan Armstrong

Bryan Armstrong e-Commerce Director

Profile

Name: Bryan Armstrong
Title: e-Commerce Director
Company: Southtowne Volkswagen
Phone: Private
Location: Private , Private
Summary:
A Leader in the Automotive Industry Skilled in Customer Satisfaction, Retention, all Dealership processes and the integration of Digital and Traditional Media. Led VW Southtowne and Volkswagen of Lee’s Summit to become Top Nationally Ranked volume VW Dealerships. A veteran presenter at Digital Dealer, Driving Sales Executive Summit, NADA 20 Groups and TADA. Community Editor for DrivingSales.com since 2010, VinSolutions Dealer Advisory Board since 2007. A true "car guy" with an eye towards identifying broken or non-existent processes and helping make difficult concepts easy to understand and monitor.

Recent Activity

Blog Posts

How to Invest in Real Estate with My Self-Directed IRA?

How to Invest in Real Estate with My Self-Directed IRA?

    Most investors still don’t know they can use money in their existing retirement account to invest in real estate with a Self-…

5 Key Reasons to Invest in Real Estate

5 Key Reasons to Invest in Real Estate

    Real estate investing offers a secure alternative to the stock market and has been proven over time to provide higher returns than …

Making Deposits of Trust

Making Deposits of Trust

  Working with people is like a bank account. You are constantly making withdrawals and deposits of trust to help establish a working relat…

Dealers Must Understand Their Phone Culture Before Investing in a Service BDC

Dealers Must Understand Their Phone Culture Before Investing in a Service BDC

Nearly 80 percent of customer touchpoints at a typical new car dealership begin with a phone interaction. If you, as a leader want to positively impact cus…

Improving Service CX: Dealing with Additional Services

Improving Service CX: Dealing with Additional Services

In our month-long series on improving the customer experience in the service department, we now look at the second-most common issue identified by cust…

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