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Bryan Armstrong

Bryan Armstrong e-Commerce Director

Profile

Name: Bryan Armstrong
Title: e-Commerce Director
Company: Southtowne Volkswagen
Phone: Private
Location: Private , Private
Summary:
A Leader in the Automotive Industry Skilled in Customer Satisfaction, Retention, all Dealership processes and the integration of Digital and Traditional Media. Led VW Southtowne and Volkswagen of Lee’s Summit to become Top Nationally Ranked volume VW Dealerships. A veteran presenter at Digital Dealer, Driving Sales Executive Summit, NADA 20 Groups and TADA. Community Editor for DrivingSales.com since 2010, VinSolutions Dealer Advisory Board since 2007. A true "car guy" with an eye towards identifying broken or non-existent processes and helping make difficult concepts easy to understand and monitor.

Recent Activity

Blog Posts

Are You Overlooking Parts & Service [VIDEO]

Are You Overlooking Parts & Service [VIDEO]

It’s Official: Texting Boosts Service Satisfaction Scores!

It’s Official: Texting Boosts Service Satisfaction Scores!

The 2019 U.S. Customer Service Index Study results by J.D. Power have been published. You’ve seen the report before, but it should be more than just …

Profit By Action Quick Tip: Importance of Up To Date Warranties & Recalls [video]

Profit By Action Quick Tip: Importance of Up To Date Warranties & Recalls [video]

Andy Church shares why keeping up with warranties and recalls can increase profitability in this Quick Tip. …

Speed Matters – Consumer Website or Dealer Website Google Ads

Speed Matters – Consumer Website or Dealer Website Google Ads

Annual announcements are nothing new for Google. If nothing else, Google rolls out new marketing elements, metrics and key performance indicators on a dail…

Freebie Friday: How Do You Stay Motivated? [VIDEO]

Freebie Friday: How Do You Stay Motivated? [VIDEO]

Bill Wittenmyer shares tips on how dealership personnel can stay motivated in this edition of Freebie Friday. …

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