About

A Leader in the Automotive Industry Skilled in Customer Satisfaction, Retention, all Dealership processes and the integration of Digital and Traditional Media. Led VW Southtowne and Volkswagen of Lee’s Summit to become Top Nationally Ranked volume VW Dealerships. A veteran presenter at Digital Dealer, Driving Sales Executive Summit, NADA 20 Groups and TADA. Community Editor for DrivingSales.com since 2010, VinSolutions Dealer Advisory Board since 2007. A true "car guy" with an eye towards identifying broken or non-existent processes and helping make difficult concepts easy to understand and monitor.