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So I am pretty new at this whole management thing and am struggling with one of our new sales guys. He does so many things right and so many things wrong that I don't even know where to start. I'll do a quick list of his pros and cons so you guys can see what I am dealing with!
Pros: 1- He sells a lot of cars and will probably lead the board almost every month this year. 2- He is a very likeable guy about 60% of the time.
Cons: 1- He is very argumentative with managers when he doesn't get his way 2- He is confrontational with sales guys and has earned a pretty bad rep with most of them 3- He refuses to do any Ford certification testing that we require 4- He forgets things almost as quick as you tell them to him 5- He magically disappears any time that there is any lot work to be done ( lining cars, parking PDI's, locking up, etc) 6- He misses morning training meetings fairly regularly, he isn't very punctual, and he leaves for 1-2 hours randomly during his shift.
Anyway, there are so many things that I don't like about the guy due to the fact that I try to run a pretty tight ship but he also is a likeable, funny guy who can outsell anyone else on the floor. My predicament is deciding what to do with a guy like him. Anytime I try to tell him what to do he gets mad and defensive and doesn't really care what I have to say for the most part. I don't want to be too rude to him in fear that he will blow up and quit and I don't want to lose a 15 car guy. With that said, he needs to be held to the same standard as the rest of the sales guys and I know it is my job to make sure that happens. I need to figure out a way to get him to be more of a team player in a way where I don't piss him off. Any suggestions?