1,000 dealers share their thoughts about chat, text and messaging in general...and how these communications pay off. SEE HOW
We are currently with Dealer Specialties. They are the company we use that takes all the photos of our new and used cars. They also have an inventory management system to help us track which vehicles are advertised correctly with photos, trim, equipment and comments. We have been satisfied with the quality of our representative's work but have become increasingly unsatisfied with Dealer Specialties' management tool. There always seems to be problems with their website and they always have excuses as to why I have cars that have been on the lot for several weeks and still don't have any photos. Needless to say, we are getting very frustrated and are looking to make a change.
I have been approached by Platinum Dealer Services and Dealer Net Solutions in the last few months and am starting to look into both of those companies as a potential replacement. Both seem like really good companies so far, but I don't know a ton about them. Platinum uses Alltech (or something like that) for the back end tool and Dealer Net uses Aeros. I'm betting both back end tools are better than what we are currently using, but I'm not sure which will be the best route. I have also heard that Vauto offers a back end tool to existing members. Again, I'm not sure how good that system will be.
I just thought I would throw this post out there to see if any of you guys use any of the 3 companies that I am looking into. Let me know all pros & cons if at all possible. We need to make a change sooner rather than later and your input would help make me decision a lot easier. Thanks