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I did a post last week on "not missing customers" and we are still deliberating what is going to work best for our store. I have always worked at this dealership the entire time I have been in the car business and we have always had an open floor policy. It has always seemed to work in the past, but now we are having some serious coverage issues as I talked about last week.
I would like everyone's opinion on a closed floor vs. an open floor. I have only been exposed to an open floor and have formed my own opinions as a result. The problem I am facing is I feel like I need to make some changes but I am not convinced that a closed floor is our best bet. I'm sure their are pros and cons to both approaches. I would love some feedback from anyone out there that has worked under both systems so I can make a more informed decision