CDK's purchase of Auto/Mate may create a major disruption in the dealer management system (DMS) industry. Here is our take. DOWNLOAD
I'm wondering what is the best way to implement a BDC schedule. We are re-committing to the BDC and making it mandatory that every sales consultant attends every day.
We have 2 teams at our store and we set up the schedule to where each team is up there for an hour. Example: Team A is in the BDC from 2-3 and team B covers the floor. Then the teams alternate from 3-4 in the afternoon. We have had a 50% show rate at best during the first few weeks. I make it mandatory that each guy goes up during his scheduled shift and the only exception is if they are in front of a live customer. I find that most of the time the guys can't come up for one reason or another. Our guys understand the importance of the BDC and acutally want to come up for the most part. They just can't come up because most of the time they are legitimately busy and don't have enough time.
I'm wondering if there is a better way to increase my BDC attendance. I figured that the afternoon would be the best time of the day to do it because both teams are here and it is a more effective time to make calls vs. the morning. I can't do it at night because we get too busy and it would be impossible to get the guys to come up. I'm toying with the idea of not just doing the 2 hour block. Meaning, 2 guys or so come up at a time whenever they free up. I've even considered reducing the time to 30 minutes instead of an hour (even though they wouldn't be able to complete all the daily tasks that they have in such a short period of time). Any suggestions????