CDK's purchase of Auto/Mate may create a major disruption in the dealer management system (DMS) industry. Here is our take. DOWNLOAD
We are currently trying to put together a plan to where we are 2 deep in every position. Meaning each key position at the dealership is backed up by 2 people. They are to be selected and eventually train for that position. Once they are done training, they don't automatically get the position. They will get the position when something opens up (someone quits or gets fired, we grow to where we need the help). They will also be used to fill in if someone gets sick and is out for a while or goes on vacation.
I love the idea and I think it is ultimately help us grow and ensure we don't have "down time" if we lose somebody. I think it is going to be harder to implement than we think it is going to be. Although we haven't started yet, I'm guessing the following might be some of the challenges that we are going to face:
-Selecting the people. Some people aren't quite ready to be promoted to certain positions and you can't exactly hire someone from the outside for a position that isn't available.
-Getting people's hopes up and potentially tubing them out if they don't get the position.
-Taking the time to properly train them. We are already very busy and it will take quite a bit of time to train each position if we do it the right way.
I'm sure there are some other minor challenges that we may face along the way but I'm guessing those will be the biggest ones that we will have to overcome. Just curious, is there anybody out there that works at a store that has successfully set this up? If so, what were the challenges that you had and how were you able to work through them?