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I know the industry standard for getting a used vehicle through the reconditioning process is 4 days or less. We have consistantly averaged 8-9 days for the past who knows how long. We have met with and begged the service department for a long time to fix the issue and get our vehicles through the shop faster. So far, no luck.
I'm curious to know if there are other dealers that have successfully got this number down to 4 or less days. Or do most dealers even track and hold their service department accountable?
Just to make sure we are comparing apples to apples in terms of volume, we retail an average of about 90 retail deals per month. We currently have 2 full time detailers, 1 full time tech (part of our problem) and sometimes the divvy up his work when he's really behind, and 1 internal service writer that acts as the middleman between us and service. It's also worth mentioning that we recondition to a very high standard so that may be causing to the higher average days.
Let me know how you got it done. Change in pay plans? More techs?