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Jared Hamilton
From: Jared Hamilton
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Bryant Gibby

Bryant Gibby Used car manager

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Used reconditioning turn in shop

I know the industry standard for getting a used vehicle through the reconditioning process is 4 days or less. We have consistantly averaged 8-9 days for the past who knows how long. We have met with and begged the service department for a long time to fix the issue and get our vehicles through the shop faster. So far, no luck.

I'm curious to know if there are other dealers that have successfully got this number down to 4 or less days. Or do most dealers even track and hold their service department accountable?

Just to make sure we are comparing apples to apples in terms of volume, we retail an average of about 90 retail deals per month. We currently have 2 full time detailers, 1 full time tech (part of our problem) and sometimes the divvy up his work when he's really behind, and 1 internal service writer that acts as the middleman between us and service. It's also worth mentioning that we recondition to a very high standard so that may be causing to the higher average days.

Let me know how you got it done. Change in pay plans? More techs?

Christopher Dagesse
I created a small program that allowed us to create accountability for each step of process and we are averaging 4-5 days. It cut the he said she said out of equation.
Christopher Murray
Great topic! I have NOT solved the issue but when you think about it we have a very limited "window of opportunity" on the web with each offering. At a recent 20 Group Meeting we agreed, for the lack of hard data, that the window was 30 days and the average store in that group was averaging 8-9 days from acquisition to photos. That equates to 30% of prime retail selling time with no pictures! How will that ever work out? I think it is time that the Fixed Operations get up to date with the variable needs and start playing on the digital team as opposed to sitting on the side lines!

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