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Bryant Gibby

Bryant Gibby Used car manager

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Used reconditioning turn in service

We are having a difficult time getting our average days for a used vehicle going through service to a reasonable number. We have always tracked our average reconditioning days and used to almost always average 5 days. Unforunately, that number continues to climb and got as high at 11 days recently. Ouch!

The used car manager and myself have tried everything that we can think of to get the service department to improve that number. So far, nothing has changed and the average continues to get worse.

Does anyone have an idea that we may not have thought of? Just give me one idea that would be the place that you would start. cba2f0dd70dfaf6e172d2d26e317e0e4.JPG?t=1

Harry Haber
Start tracking each step of your recondition process. Find the area of slow downs and then change the process to become more efficient. We got ours down to 4 days for the last 3 month (included weekends). Keep in mind all the cars were in very good cosmetic condition. When our acquisitions have more cosmetic issues, the reconditioning slows down and can easily go back up over 7 days.
John Knight
Tell the Service Department that based on their turnaround time, you can't wait and you have no choice but to start putting the vehicles on the lot, as soon as they come in. Tell them they can come and get it off the lot, when they get to it. As long as it is safe to drive, send it straight to detail and get it on the lot. No car should sit more than 48 hours, unless it needs 3rd party recon, etc...You can't sell a car off the back row. If Service thinks there is a chance that you will sell the vehicle, and they will get cut out, they will speed it up quickly. Remember, Service works for YOU. Not the other way around. Without Sales, the Dealership grinds to a halt. You can do without a Service Department.
Jimmy Ledbetter
Make an excel spreadsheet with the categories below. Update every morning. Email Service writers, Service, Manager, Self, Used Car Manager, GM, GSM an updated daily sheet. Keep it in their face every day without all the running around. Before you do this, have the car detailed before service if possible. Those that can be detailed should have photos online being marketed at least while it's in service. Your digital time to market isn't affected this way. stk# | year | make | model | color | trade date | service date | days to get to service | service aging | service writer | notes
Christopher Murray
The problem will never go away because your dealer or general Manager does not care. In my travels as an Educator I ran across one of the largest dealerships in the country. Their policy was amazing: Service had 72 hours from when the vehicle "get ready" was time stamped and handed to an Advisor or the Service Department absorbed the entire cost of reconditioning including all outside services. Guess what? Problem solved and was never an issue in the 9 years I was associated with them. Nothing else will work.
Scott  Dunn

I can help you with this Bryant and it will be worth a look.  There are tons of one-off's that you can try to speed up the process: forms, spreadsheets, tracking devices.  We have all of that in one piece of software that will track, monitor, assess, control, display, and allow unlimited access and archiving.  

Let me know if you would like to have a conversation about Condition HUB

Scott (conditionhub.com)

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