CDK's purchase of Auto/Mate may create a major disruption in the dealer management system (DMS) industry. Here is our take. DOWNLOAD
We are having a difficult time getting our average days for a used vehicle going through service to a reasonable number. We have always tracked our average reconditioning days and used to almost always average 5 days. Unforunately, that number continues to climb and got as high at 11 days recently. Ouch!
The used car manager and myself have tried everything that we can think of to get the service department to improve that number. So far, nothing has changed and the average continues to get worse.
Does anyone have an idea that we may not have thought of? Just give me one idea that would be the place that you would start.