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CallFinder is an innovative call recording and speech analytics software application that allows small to medium-sized businesses easily record and analyze customer conversations to generate more business, retain customers, work more effectively and gather critical business intelligence.
This powerful call recording and speech analytics service finds specific spoken phrases within call recordings in real time, and identifies and categorizes calls that cover business challenges such as:
- Customer Satisfaction
- Workforce Training and Agent Performance
- Business and Competitive Intelligence
- Marketing Effectiveness
- Script Compliance
- Dispute Resolution