CallFinder® is an affordable, cloud-based call recording and speech analytics solution that allows businesses to easily record and analyze customer conversations to extract key business insights. This powerful service finds specific, customized, spoken phrases within call recordings in real time, and then identifies and categorizes calls based on your personalized objectives.
CallFinder quickly scans thousands of phone conversations in a systematic way, so that actionable trends begin to emerge, ultimately transforming unstructured, unleveraged data into insights that can be immediately implemented as strategic initiatives. Cloud-based solutions offer real-time analysis of customers’ needs at a dramatically lower cost for implementation and support when compared to hardware-based analytics products.
Using CallFinder’s network for processing incoming calls to record and index them for analysis, has inherent benefits. The process is smoother, faster and the services are more cost-effec