Pros: Its a very user friendly application. Customer service has always been great.

Cons: Not at this time.

Pros: They are customer oriented and very quick to respond. The product is useful and valuable. Processes are spot on.

Cons: Always wishing for lower prices from any vendor.

Pros: They keep tracl of the phone calls. I am only one person and I can't go over everything. They are a second set of eyes.

Cons:

Pros: They do exactly what we need them to do. We have never had a huge issue with them. We get updated reports monthly.

Cons: the transcripts aren't perfect, but if we need one fixed they quickly address it.

Pros: They are responsive and we get a lot of information from the alerts. Our customer service rep is Greg and he is great and responsive.

Cons: There are restrictions you have to work around. Sometimes when we get calls that come in they are transcribed differently and they will be wrong.

Pros: Support is great. Easy to learn. We record the sales phone calls and they come through well.

Cons: Sometimes the transcripts that come through aren't 100% accurate.

Pros: we use their service regularly at the store. It seems to do the job.

Cons:

Pros: We love the recordings they provide. Timely feedback I use to coach improvement is appreciated.

Cons: No. All good.

Pros: very thorough and fits the program we run over here. Transcripts come in clear. We can call people back if we need. Can't complain.

Cons:

Pros: I really like the tool. I enjoy the transcripts, alerts, and notifications. Its a great product. We haven't even had to use customer service a lot because it runs well.

Cons: