Pros: Its a very user friendly application. Customer service has always been great.
Cons: Not at this time.
Pros: They are customer oriented and very quick to respond. The product is useful and valuable. Processes are spot on.
Cons: Always wishing for lower prices from any vendor.
Pros: They keep tracl of the phone calls. I am only one person and I can't go over everything. They are a second set of eyes.
Pros: They do exactly what we need them to do. We have never had a huge issue with them. We get updated reports monthly.
Cons: the transcripts aren't perfect, but if we need one fixed they quickly address it.
Pros: They are responsive and we get a lot of information from the alerts. Our customer service rep is Greg and he is great and responsive.
Cons: There are restrictions you have to work around. Sometimes when we get calls that come in they are transcribed differently and they will be wrong.
Pros: Support is great. Easy to learn. We record the sales phone calls and they come through well.
Cons: Sometimes the transcripts that come through aren't 100% accurate.
Pros: we use their service regularly at the store. It seems to do the job.
Pros: We love the recordings they provide. Timely feedback I use to coach improvement is appreciated.
Cons: No. All good.
Pros: very thorough and fits the program we run over here. Transcripts come in clear. We can call people back if we need. Can't complain.
Pros: I really like the tool. I enjoy the transcripts, alerts, and notifications. Its a great product. We haven't even had to use customer service a lot because it runs well.
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