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CallRevu

CallRevu

CallRevu

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Star Rating Distribution:
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About the Product

Knowing you have always fixed what you measured, CallRevu serves to give you a vision you have never had before...your Caller's Journey in your dealership. CallRevu tracks, monitors, and summarizes all calls going into your dealership. Dealers are able to save deals on a daily basis when they receive mobile alerts: a customer is mishandled on the phone and Dealers are immediately notified so they can rectify the situation before it's too late.

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Last edited by Blair King on Apr 12, 2019

Product Summary

Star Rating Distribution:
8
0
0
0
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

If I could rate CallRevu on a scale of 1 to 5 (5 being highest) I would rate the 5 stars.
Reviewed by Marketing Director Dec 28, 2020
Recommended: YES
✅ Verified Rating

Pros: With every program or company, there is always something to be improved upon, however, CallRevu support and account managers are always willing to listen to feedback and do what they can to help. When I came aboard at my dealership, CallRevu training staff set aside time to train me on the product so I could utilize it to the its fullest potential. Our account manager is always attentive to our needs, and also sets aside time each month to go over the stats, providing some tips and feedback to help us improve any areas of opportunity. We have been provided with phone scripts for sales, service and reception so that we can best coach our team to excellence. By utilizing CallRevu, we are able to catch any opportunities that may fall through the cracks when it happens, which includes calling any abandoned calls so we aren’t missing anything. Our partnership with CallRevu has been beneficial for our business, and has helped us increase business by over 20% in just one year!

Cons:

like the email alerts and call subscriptions
Reviewed by General Manager Dec 23, 2020
Recommended: YES
✅ Verified Rating

Pros: Everything runs really smoothly. I haven't had to address and concerns because we haven't had any. It was easy to learn. We mostly use it for email alerts and call subscriptions. They will let us know if there is any issues via email and all you need to do is click the link and it takes you straight there.

Cons: The only recommendation I have is when I am searching for a specific call. You have to take three or four steps to be able to find it. It would be great to have a easy overall search to make it easier and more straight forward.

One of the best!
Reviewed by Other Dec 18, 2020
Recommended: YES
✅ Verified Rating

Pros: They are awesome. Incredibly easy to work with and knowledgable. Each question we have asked is followed up by a quick response.

Cons: I can't think of anything negative at all to say, they have been great.

Tate Wagner is so great
Reviewed by Owner Dec 18, 2020
Recommended: YES
✅ Verified Rating

Pros: Two words: Tate Wagner. Tate is our rep and has made everything so easy. Theres a quick turnover on anything we need done. It was easy to learn and get started with. Overall we are very happy with them.

Cons:

Great transcripts
Reviewed by a Dealer Professional Dec 4, 2020
Recommended: YES
✅ Verified Rating

Pros: I am happy with CallRevu. I love the transcripts that we get with the calls. Its our way of catching poor phone calls faster and we can really capture one thing here or there that wasn't handled correctly, then use a manager to step in and help. We have a call once a month where we learn more and go through best practices and what we can do to improve our calls.

Cons:

Everything I ask - they deliver.
Reviewed by BDC Manager Dec 2, 2020
Recommended: YES
✅ Verified Rating

Pros: The summery of phone calls is the best thing they have in my opinion. They utilize real people to overview the phone calls and lets us know if we need to have some managerial intervention to secure the deal. They also make sure the customer is happy after their purchase. From start to finish they are truly great.

Cons:

A very good program.
Reviewed by Internet Director Dec 1, 2020
Recommended: YES
✅ Verified Rating

Pros: Very effective. We love the feedback, reporting, and training. The training we used was video training that was quite effective and meaningful. They trained us on how to approach a phone call and deal with customers.

Cons:

Love the training, notifications and the transcripts!
Reviewed by Internet Director Nov 30, 2020
Recommended: YES
✅ Verified Rating

Pros: I really like their training. The notifications are also really great. they will give you a detailed transcript you so know everything between the client and the person that answers. They also capture phone numbers, which is huge for us!

Cons:

Better tracking = more sale!
Reviewed by a Dealer Professional Jul 22, 2019
Recommended: YES
✅ Verified Rating

Pros: We have seen major improvements! With the right training and support we have been able to convert more calls to customers. Use CallRevu's monitoring, reporting, training, and alerts to help better their businesses.

Cons:

Tracks every avenue.
Reviewed by a Dealer Professional Oct 9, 2018
Recommended: YES
✅ Verified Rating

Pros: Great product and never loses information.

Cons:


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