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Exclusive Blog Posts

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Is the Service Department Keeping Customer Data Secure?

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Evolution of a Dealership's Fixed Operations with Dave Foy | KPI Cafe Season 6 Episode 1

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CallSource to Reveal New Own-Set-Close Phrases & Skills to Sell More Cars at Digital Dealer 2019

CallSource, the provider of insightful data and actionable analytics, now provides in-dealership & phone coaching so you can set more appointments and sell more cars.

Westlake Village, CA – August 19, 2019. CallSource, the inventor of call tracking and a leader in providing actionable solutions to the automotive industry, is pleased to announce the launch of Own-Set-Close Automotive Phrases & Skills Coaching. Own-Set-Close offers the best phone skills and word tracks designed for today’s highly-informed and digital-savvy consumer.

When recent automotive data shows that 80% of inbound auto sales calls do not result in an appointment, dealerships know that they can no longer ignore the importance of the phone.

“Own-Set-Close is unlike any other program offered to dealers,” says Pogo Parr, President of Automotive at CallSource. “By providing in-dealership and over the phone call coaching to dealers, CallSource now provides all the tools a dealer needs to operate and perform better on the phone to increase their bottom line. With CallSource’s call coaching and EveryLead platform, you can’t get more accurate data and reporting that boosts your dealership. That’s what it is all about, right? – having really great data that dealers can use so they can easily track what’s working and increase sales.”

Unlike other one-and-done automotive training programs, Own-Set-Close is phrases & skills coaching over time. It begins with word tracks that instantly make your team more effective on the phone. While our coaches are onsite, they will dive into your CRM and update templates and workflows as needed to measure your coaching success using key performance indicators.

One of the fastest ways to sell more cars in the dealership is to help your people improve their phones skills. With Own-Set-Close, you can use your CRM data to ensure that your employees are increasing phone skills by booking more appointments and making more sales. With coaches that have years of dealership and car-selling experience, they not only talk the talk but can walk the walk.

CallSource is excited to officially launch this new program at the 2019 Digital Dealer Conference & Expo.

About CallSource—Own Every Lead

CallSource provides dealers with visibility into what is driving customers to call, text, chat, or click on your website. We provide transparency into which calls are real leads, and which leads booked an appointment. CallSource helps dealerships track call-handler performance and provides individually targeted training and coaching. Dealers are alerted to missed opportunities in time to save deals. Our tracking numbers are text-enabled, and our digital attribution system tracks a customer’s complete online journey. We have a solution for you to track, set, and close every call- click- text and chat.

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If you would like more information, please call Kelli Conley at 888-376-0123 or email kconley@callsource.com.

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