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CarChat 24

CarChat24 - 24/7 Managed Chat, Text & Advanced Dealer Chat Software

 Rate Product
Star Rating Distribution:
39
3
2
1
1
Rating by Job Title:

Contact Info

Do you work for CarChat 24? Claim your company page now!

About the Product

We provide 24/7 hosted Live Chat / Text Support & Chat Software for new and used car dealership websites. CarChat24 helps dealers sell more vehicles by converting a higher percentage of their website visitors into quality leads. Our well trained friendly staff, using our state-of-the-art live chat software and our proven proactive chat process, creates a positive experience for dealership website visitors. Our mission is to empower car dealers with cutting edge live chat technology, and provide the professional staff and superior processes needed to obtain the best possible results. We are committed to helping our clients get the best return on investment from their websites. We strive to make our support service the very best and are always looking for innovative ways to give our dealers the edge over their competition.

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Last edited by Big Tom LaPointe on Nov 21, 2016

Product Summary

Star Rating Distribution:
39
3
2
1
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Best Chat Company I have used
Reviewed by a Marketing Director Yesterday
Recommended: YES
✅ Verified Rating

Pros: Besides closing these leads at a higher % than other chat companies I have used in the past and their support is amazing.

Cons: None

Overall Very Pleased
Reviewed by an Internet Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: We use this system everyday, Fast paced very efficient navigates well.

Cons:

Fantastic chat service (even for RV dealers). Results are impressive. Thanks Jeff
Reviewed by an Owner July 14th
Recommended: YES
✅ Verified Rating

Pros: Fast and easy. Fantastic chat service (even for RV dealers). Results are impressive. Thanks Jeff

Cons: None

Simple, logical and a great value
Reviewed by an Owner July 3rd
Recommended: YES
✅ Verified Rating

Pros: They do a good job at handling all the leads via chat. They don't try to do too much. They do all non-sales chats for free so our customers get handled properly. I like that they contact us for our intentions to be open or not on holidays. The service is of great value for the smaller dealers like myself.

Cons: None that I can think of other than Big Tom LaPointe gives excessively great service as my rep.

Great Chat feature. unreal customer service
Reviewed by a General Sales Manager June 22nd
Recommended: YES
✅ Verified Rating

Pros: I have used 3 different chat providers. CarChat24 without a doubt has the best chat operators and customer service. Great leads w/all customer info. Informative operators that know the business We had a problem with our chat feature while changing website providers. They called me to fix the problem before I even knew it existed. Great product w/ affordable rates and unheard of customer service from a vendor

Cons: None

Great to capture leads on your webste
Reviewed by a Dealer Professional June 22nd
Recommended: YES
✅ Verified Rating

Pros: - This is our #4 overall sold lead provider - Team is very responsive and on the ball - Chats are answered very quickly (sub 10 seconds) - The platform is evolving to keep up with the times.

Cons: - Chats are not in depth. This is not really a con, but more a feature of the service. The goal of the chart is to create a lead that you sales people can speak with.

get too many leads from thousands of miles away.
Reviewed by a BDC Manager June 8th
Recommended: NO
✅ Verified Rating

Pros:

Cons: I may get 300 leads but only a few are in my area. Very frustrating!

Works very well
Reviewed by a Salesperson March 8th
Recommended: YES
✅ Verified Rating

Pros: This is a pretty simple function, but we have not had any issues with it. It is easy to chat with leads/customers, and it helps me stay organized with who I am talking to about what car.

Cons: None

Customers like this chat tool!
Reviewed by a Dealer Professional March 3rd
Recommended: YES
✅ Verified Rating

Pros: we like that we can talk to customers when they need to talk! We get strong leads from this managed Chat!

Cons: none

Recently got this product! It's great!
Reviewed by an Internet Director March 3rd
Recommended: YES
✅ Verified Rating

Pros: I like everything about this Chat! 24/7 is what we needed

Cons: none


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