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Cons: If you don't have a tech background this is so confusing. Without proper training you will be lost. So hard to add a salesman. Not easy to use at all
Cons: Lag of data feed. Poor transcription of calls. 24 hour or more lag in transcription updates
Pros: Works well with Elead1 and Auto/Mate. Together they make the perfect team to run a Dealership.
Pros: Easy to manage. Highly recommend this tool.
Cons: Never a glitch or a problem.
Pros: Great application, they just need to be better about fixing the bugs.
Cons: Not user friendly and half the time it doesn't work. We access it through Elead ad there are always errors. I will get a text saying I have a notification, but can't access it on my desktop so I feel like I am missing out on deals. They say that they will fix the errors and never get to it.
Pros: We never miss info and this is a great tool to gather the info!!
Pros: Tracking records is a great asset! Inexpensive too!
Pros: friendly with Elead1 gives a great paper trail!
Pros: Can listen to my phone calls over again to look for ways to improve my appointment setting.
Cons: does not update right away
Pros: -Easy to setup/provision new lines. This is especially handy when it comes to tracking ROI from email campaigns. Even provisioning numbers for the sales consultants. -Very responsive with your concerns regarding "review" quality -Customize reporting subscriptions -Easily identify who handled the call
Cons: -I do wish that with our CRM integration that if you have reviewed the call in the CRM that it would count has having been "reviewed" -Offer the ability to have "off" hours so if you receive a call after-hours you'd a) know how many calls you receive after hours b) it would not count against your overall "answer rate."
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