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Car Wars

Car Wars

Inbound Call Tracking

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About the Product

Inbound Call tracking knows that phone calls are a crucial part of a sale. Easy to read graphs and charts provide you with the data you need anytime, anywhere.

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Last edited by Bart Wilson on Oct 13, 2016

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Product Summary

Star Rating Distribution:
4
1
0
0
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

You Receive More Calls than You Think!
Reviewed by a Dealer Professional Last Week
Recommended: YES
✅ Verified Rating

Pros: -Easy to setup/provision new lines. This is especially handy when it comes to tracking ROI from email campaigns. Even provisioning numbers for the sales consultants. -Very responsive with your concerns regarding "review" quality -Customize reporting subscriptions -Easily identify who handled the call

Cons: -I do wish that with our CRM integration that if you have reviewed the call in the CRM that it would count has having been "reviewed" -Offer the ability to have "off" hours so if you receive a call after-hours you'd a) know how many calls you receive after hours b) it would not count against your overall "answer rate."

Love it!
Reviewed by an Internet Director May 1st
Recommended: YES
✅ Verified Rating

Pros: This is the only tool that a dealership can use to ACTUALLY know what is going on and have real accountability. Anybody can say they made their follow up calls, this shows me that it happened. Great integration with our CRM.

Cons: None at all.

Works great with our website!
Reviewed by a Group Executive April 10th
Recommended: YES
✅ Verified Rating

Pros: Easy and simple to use! This is a GREAT APP!!

Cons:

Excellent tool to improve the phone process
Reviewed by a Finance Manager/Director Dec 1, 2016
Recommended: YES
✅ Verified Rating

Pros: Improves our productivity and helps us grow our business

Cons:

Dealer Rating
Reviewed by an Internet Director Aug 5, 2015
Recommended: YES
✅ Verified Rating

Pros: I like how I can toggle between different stores. It helps the BDC schedule multiple people at a time. Car Wars scores your calls so they can see what is or isn't working over the phone. Great phone system, the support is great and they reach out once a month.

Cons: The setup was a little convoluted, but that could have been on our part.


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