Car Wars leverages human reviewers and artificial intelligence to track and analyze 100% of your inbound and outbound calls or texts. This data provides actionable insight into how every call is handl...Read More chevron_right
Pros: Car Wars is great for tracking and accountability. The reporting they offer is reliable and easy to use. I have had good experiences with the call center when I have needed to use them.
Cons: There could be more drill down features in the reports to see what and where things are being missed
Pros: I use it every day. We want to track unique calls vs total calls to help coach sales reps and use it for activity verification. I watched a webinar they hosted that helped with service leads and that was great information. The system was easy to learn.
Pros: I had car wars in the past and this version of them is great. You can listen to the recorded calls a half an hour after the call.
Cons: The only thing I would change is the Watson AI. It still has trouble recognizing who taking the call. Sometimes they will leave it as the wrong person or just as unknown.
Pros: I feel like as a big company that has great potential, they do a good job.
Cons: I feel like there are things that can be improved. The review queue for instance, when it lists a call and appointment it said a set date and time - when the customer just pulled up and asked to see a car. Another one said there was an appointment set but there wasn't. The other thing is the calls we make pop up on the customers phone as spam calls. We first thought it was an iPhone or android situation, bit its the carrier. We can only get voicemails when we call from this line so we have to call from our desk or cell phones and that doesn't help with tracking and reporting. I also haven't received a call back from click to call in over two months. We were getting a few of them back in Dec, but now we haven't received a call back since Jan. The tracking line doesn't matter since they listen to voicemails all day.
Pros: Love the tech and love being able to have a very organized and systematic way of chasing down customers and not letting them slip through the cracks. We have yet to use customer service, but I imagine its great.
Cons: A mobile app would be amazing.
Pros: They do a great job with being transparent when it comes to pricing and data. Each package offers exactly what you get. They are always on top of it. They are integrated with Vistadash and we use them so the data integration is nice. Customer service is great. We don't have to call the service line at all, but our reps have always been great. They are responsive and quick to answer any questions we have.
Pros: Its easy to get calls that we have missed and calls that are important. It really means a lot. It could make or break us if we don't have those missed call logs. Customer service is great, we haven't had any issues that have gone unresolved.
Pros: It works great for keeping track of which advertiser is getting the most calls and which is just a waste of money. The phone recordings are great when you need to hear certain conversations to improve how a salesperson deals with a customer. Overall, its a great product that I wouldn't want to do business without. Side note: some people might complain about the cost but I think it is definitely worth the money. We've been with them for years.
Cons: The website can be difficult to navigate through to find what you're looking for.
Pros: Recommend the product, tracking lines are accurate and give you a good idea of true calls out. Recording helps with making sure you can quality check the staff and ensure the correct message is being relayed to the customer. You can trust the reporting and maintain compliance with follow up procedures.
Pros: Easy to use software. I love that the AI does a transcript on many of the calls allowing you to scan quickly the content of the call without having to re-live each minute of each call that day. Scoring metrics are pretty good. Stephanie Reynolds offers very good customer support.
Cons: Call search and texting can get a little wonky at times. Mobile interface could use some work.
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