Pros: It is a good product but lately we have had a problem where our call fail rate is too high. It's supposed to transfer the call to a representative or a cell phone but it started to drop the call during the transition. As I said, they are working on it.

Cons: Call fail rate started going up and up. They are working on it.

Pros: We have Car Wars integrated with CDK so all our contacts are in one place and not separated. Makes tracking and effectiveness so much easier and productive. Great tool.

Cons:

Pros: Good in theory

Cons: They do not follow through and make many false promises. Does not integrate with VIN don't let them tell you it does.

Pros: Allows me to see how long each call was.

Cons: none

Pros: We use them and working with them and every single interaction we have had is awesome. They do a great job helping us and its a good product

Cons:

Pros: Easy to use tool, alters are sent automatically when a sales or BDC rep drop the ball. Their service is top notch

Cons:

Pros: very effective reporting to help with coaching and follow up

Cons: need more one on one training

Pros: Their staff is onboard to help us. Great tool.

Cons:

Pros:

Cons: This is one that we could do without.

Pros: Easy to manage and many options.

Cons: