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CarNow

MessageNow

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Star Rating Distribution:
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About the Product

MessageNow is a next-generation digital communication platform we have developed in partnership with leading dealership groups across the country. Our technology is built on a unique software architecture that provides the foundation for digital retailing in the automotive industry, and fundamentally enhances the interaction between customers and dealers. Whether we train your team or you opt to use our factory-trained, automotive only, BDC, your customers' experience will stand out from your competition. Features: • Inventory Integration • Virtual Brochures • Vehicle Comparisons • Video Integration • DealNow • Click to Text • Facebook Integration • CarNow Direct Service Scheduling

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Last edited by Bryant Gibby on Nov 27, 2019

Product Summary

Star Rating Distribution:
80
1
0
0
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Great software easy to use and quick to respond
Reviewed by a Dealer Professional June 2nd
Recommended: YES
✅ Verified Rating

Pros: Megan W we did training today she was amazing and really informative the product is easy to use and make my job easier

Cons:

MessageNow Review
Reviewed by a BDC Manager April 21st
Recommended: YES
✅ Verified Rating

Pros: The comparison tool and access to inventory is excellent. Ainsley, (local rep)is very knowledgable and great to work with!

Cons: NA

Ainsley was awesome and friendly! She helped explain how to use the system very well.
Reviewed by a Salesperson March 25th
Recommended: YES
✅ Verified Rating

Pros: Easy to understand, useful tools, tips and tricks

Cons: Lots of additional things to go over but not enough time

I love CarNow!
Reviewed by a General Manager March 19th
Recommended: YES
✅ Verified Rating

Pros: We’ve been using CarNow for 6 weeks, and I am absolutely loving it. I really don’t know where to start on this. When somebody is on my website of my Facebook site and they want to chat, they get immediate interaction, and I can see all of it. It pushes right into my CRM, and it’s seamless for our Sales People and our Managers. But that’s not the best part. CarNow notifies us live when they are interacting with our customer, and we can jump in at anytime. There are preset responses which allow for quick interactions. The responses are intelligent and well thought out. The best part is that between the CarNow staff responses and the preset responses, it’s teaching my sales staff how to better interact with customers both online and in person! We are actually using it as a training tool! On top of all this, when there aren’t any of my staff to respond to the customer, CarNow does a great job of capturing the customers information. Ainsley Manesh is our local CarNow Support Rep!

Cons: Nothing! There is one thing that I have noted since using CarNow. I personally engage with a lot of customers, especially when they aren’t available. Today I jumped in on a chat and had the customer leave work and show up in the showroom within an hour of him starting the chat. I was able to build urgency on the premium used vehicle he was interested in, and build enough value, that he dropped what he was doing to come in. I love CarNow!

CarNow MessageNow Chat
Reviewed by an Internet Director February 22nd
Recommended: YES
✅ Verified Rating

Pros: CarNow is very user friendly. Able to engage with customers easily while using different tool. Ainsley Manesh, our local rep was awesome and easy to understand while training and provided great industry examples to relate too.

Cons: N/A

Fantastic product!!
Reviewed by a General Manager January 28th
Recommended: YES
✅ Verified Rating

Pros: i love the product and the customer service to the client is second to none! Jason Eyraud and Danny Ibrahim treat us like superstars, I wish other vendors could be trained by these guys!

Cons:

CarNow Review
Reviewed by a BDC Manager January 19th
Recommended: YES
✅ Verified Rating

Pros: Great Support Team. Our Regional Performance Manager, Ainsley Manesh and Sales Rep, Karen Pryor are very transparent with integrations and what is and isn't possible, as well readily available to answer any questions. They are amazing. The communication has been the main difference with CarNow compared to our previous vendors.

Cons: Cons- Didn't sign up sooner!

MessageNow
Reviewed by an Internet Salesperson January 19th
Recommended: YES
✅ Verified Rating

Pros: I love how our closing ratio is in the double digits! The chat tool is easy to use! Our local rep is Ainsley Manesh.

Cons: NA

Love the CarNow, MessageNow.
Reviewed by a BDC Manager January 2nd
Recommended: YES
✅ Verified Rating

Pros: The MessageNow is great and has been doing really well. What I really love is the exceptional service we get from Rich Defusco, any time I have a question or need something fixed, he is ALWAYS on top. I would recommend the product and Rich Defusco to anyone.

Cons: None at this time.

CarNow Chat Tool
Reviewed by an Internet Salesperson Dec 24, 2020
Recommended: YES
✅ Verified Rating

Pros: I have used other chat platforms with live chat and MessageNow is more personable. They links library that my regional performance manager showed me, Ainsley Manesh, has been very helpful. I haven't been able to do this with other products

Cons: NA


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