Pros: MessageNow makes my life that much easier! Anna L., RMP, is always available to assist me, great customer service!
Pros: Great tool for online buyers. We utilize the tool as much as possible and always have good luck
Pros: Great product and customer service. I know Anna L is only a phone call away when I need her. With Covid we have had a lot more online traffic and it has helped our sales grow
Pros: The biggest difference has been Heather B, our performance rep. She has stayed in contact and helped make the adjustments for this service to work more efficiently than any of the other 3 I have used across my 4 locations
Cons: Must be logged into the back end for the carnow reps to see our chats when responding from a mobile device.
Pros: The CARNOW product allows our customers to talk with someone at all times. When we are open or closed it does not matter. The customer can have a real person talk to them. The CARNOW platform has allowed us to increase sales without adding more sales team members. Heather B has done a great job training the team on how to best use the system.
Cons: Not really any to speak of.
Pros: Great chat tool to send inventory, credit app, etc, etc. We pretty much have everything we need to sell the car online within this digital showroom.
Pros: Customer forward and AI driven technology that allows the agent to do a myriad of things to drive customer conversions, answer questions, and qualify leads. Anna LaMartina and George Windsor at CarNow made the transition very easy, and their knowledge of the product was impressive. Anna has conducted many trainings on MessageNow for our staff. Cannot say enough about the customer service.
Cons: It could use some more customization options that make it more unique to each dealership. Would like to see a Facebook Message widget option for the site pop up, but MessageNow does integrate with our Facebook page and works beautifully.
Pros: With the help of Anna LaMartina and George Windsor, our Team is locked in a taking full advantage of this product.
Cons: Which we had this on our site sooner!
Pros: Anna L. and George W. did an amazing job helping our team get up and going with MessageNow.
Pros: Every time our store gets new sales staff our conversion for CarNow leads always drops. Once we set up a call with Paul our conversion jumps back to its high percentage. Thank you Paul!
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