Pros: One of our best sales tools. ROi is up.
Pros: provides great interaction between sales and customers. Helps us jump on the ball quickly. Mr. Tiffany helped us with all of our problems and was a great representative for our dealership. Would 100% recommend to any and every dealer.
Cons: I couldn't find any problems other than our sales staff not closing chats but that has nothing to do with the company.
Pros: MICHAEL TIFFANY WAS AWESOME. CHAT IS SO EASY TO USE.
Pros: engages customers effectively. Michael Tiffany has been an asset to the store.
Pros: They actually sell cars for you instead of just acting like a concierge service. I have used multiple chat programs and this one FAR exceeds all others. I highly recommend it to any and all dealers regardless of size! Michael Tiffany has gone above and beyond to ensure our happiness with this product!
Pros: It's great piece separating Service from Sales. Will help cut down on call volume on service requests.
Pros: A quick way to discuss questions the potential buyer may have in real time without going through the kick the tire stage when they may have easy quick questions or don't want to be approached by a salesperson.
Cons: It may also potentially take the opportunity of creating a person to person rapport in order to establish a personable relationship.
Pros: Pros: Great product, I love the set up, better quality chat for customer and us.
Pros: CarNow's front end UI is next to non. And the back end of is really user friendly. The functions such as video, model brochures, and comparison feature is great for upselling!
Pros: They get every call. Occasional glitches with their team.
Cons: They need to make sure their information is current.
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