Pros: The live chat is great, and allows me to talk with my customers while they're thinking about their new vehicle immediately! My customers love it! Also great to have a contact like Heather Belter, though I've run into little to no issues, whenever a questions arises she is right there with the answers!
Cons: No mobile app, all web bases. It would be nice if there were an app that could make use of notifications on my phone.
Pros: Great Support! Vivian has been a great help along with the whole CarNow team. Highly recommend for a new team or well seasoned team to use.
Pros: Just started at LHM 104th in January and was trained on the CarNow chat in Feb - Sold 6 vehicles using this platform to get customer into the dealership. Platform made my sales easier for just starting a new dealership. Love the product!
Pros: -communication quickly when customers cannot be on the phone -using different languages -having Megan W readily available to answer questions regarding chat usage -preset messaging library is helpful when engaging a customer
Pros: It's a breeze to work with the team, they help us touch customers through chats when we are too busy to get in touch with them, then gives them over to us when they can no longer talk to us. Anytime I have something I need changed or training for a new hire Megan Waldron is always here quick to the draw to get things answered or set up for us. I would recommend any dealership to jump into this as it saves a customer for you!
Cons: None all happy here :)
Pros: Took his time to answer all questions and took time to help out individually
Pros: Had training with Jeff H. he was amazing walk me through everything and now Im an expert.
Pros: He has everything memorized and knows exactly how direct me over the phone to solve any problem I am having. Always pleasant to talk to and comes in to help as soon as you need him. Helpful and professional!
Cons: No complaints!
Pros: Great customer handling skills especially in keeping a customer engaged. Quick response time and tracking is easy.
Pros: The message service functions perfectly and is very consistent on generating leads.
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