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CarNow

Visual Sales Messenger

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Star Rating Distribution:
82
2
0
0
0
Rating by Job Title:

Contact Info

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About the Product

CarNow Visual Sales Messenger (“VSM”) is a next-generation digital communication platform we have developed in partnership with leading dealership groups across the country. Our technology is built on a unique software architecture that provides the foundation for digital retailing in the Automotive industry, and fundamentally enhances the interaction between customers and dealers. Whether we train your team or you opt to use our factory trained, automotive only, US-based BDC, your customers experience will stand out from your competition.

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Last edited by Josh Phelon on A few seconds ago

Product Summary

Star Rating Distribution:
82
2
0
0
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

They're chat has been great!
Reviewed by a General Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: They are a great service to have on your side! They help you through every issue or question you have!

Cons: none

Great team that sends over solid leads!
Reviewed by a General Manager November 23rd
Recommended: YES
✅ Verified Rating

Pros: They handle potential customers 24/7, they are professionals and know when the customer is ready to buy. They always send solid quality leads!

Cons: None

Simple, efficient and convenient.
Reviewed by a BDC Manager November 23rd
Recommended: YES
✅ Verified Rating

Pros: This is the first time our Dealership is using CarNow and we absolutely love it! Simple to use and efficient! CarNow is accessible either from your desktop or in the palm of our hand at your convenience. It’s definitely increased our revenue and opens the door for even more opportunities . We’re able to handle more clients thru CarNow than we have ever been able to on phones. In addition to that, I think it’s really beneficial to be able to reference back to a conversation from hours or days ago. I think our clients really enjoy that interaction online when it’s convenient for them and just having help available 24/7.

Cons: Wish I would of known about this much sooner!

Great Product!!!
Reviewed by an Internet Salesperson November 21st
Recommended: YES
✅ Verified Rating

Pros: Great customer Service, Genus Platform, Most importantly CarNow will save you time when screening internet customers!

Cons:

CarNow gives us the opportunity to use chat in a multimedia platform.
Reviewed by BDC Manager November 21st
Recommended: YES
✅ Verified Rating

Pros: Our BDC agents have the opportunity to not only chat with customers but to interact with them by sending over inventory, comparisons, reviews, and even forms for the customer to fill out before they physically come in to the store. CarNow has helped us achieve better lead conversions off of chat with all the features on Carnow it gives the customer a better experience. We’ve also seen an increase in sold conversion off of the car now leads from our previous chat provider. Carnow also allows us the opportunity to send out alerts when the customer on chat needs a managers attention this gives us the ability to answer the customer right away and ultimately give the best customer service experience we can provide.

Cons: None.

Awesome Product!!
Reviewed by a BDC Manager November 18th
Recommended: YES
✅ Verified Rating

Pros: It gives you alerts when a customer is researching a vehicle and if they are looking for service I can help them out give them information about the hours, vehicles, this program has amazing shortcuts that helps save time typing and searching for vehicle information and pictures. Also if you are busy you can just let the chat person answer it and they are really helpful in getting more customers.

Cons:

We haven't had this product very long
Reviewed by an Internet Director November 11th
Recommended: YES
✅ Verified Rating

Pros: Saves me time not having to engage chats with no-buyers

Cons:

Carnow is the best live chat service by far. Its abilities are endless
Reviewed by a General Manager November 10th
Recommended: YES
✅ Verified Rating

Pros: Our Carnow representative Rey Wilson is absolutely the best when it comes to customer service and his knowledge of the product. If Carnow is a smart company they will do whatever it takes to keep him as a member of their team FOR LIFE!!!!!

Cons: NONE!!!!!!!!!!!!!!!!!!!

Quick, easy access
Reviewed by a Salesperson November 10th
Recommended: YES
✅ Verified Rating

Pros: Right to your phone, access when away from work

Cons: Bombarded by texts everytime someone logs onto site

Exceptional product with even better support!
Reviewed by an Owner November 4th
Recommended: YES
✅ Verified Rating

Pros: The entire setup and transition was seamless along with the training and followup. Easy to use, user friendly, and most importantly has led to an increase in leads and sales!! They fly in for quarterly reviews from California to CANADA!!!! Support, training, ease of use, capabilities, increase in leads, increase in sales, back-end reporting, customization, quarterly reviews, live inventory feeds, customization

Cons: non so far


Contact Info

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