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CAR-Research XRM

CAR-Research XRM

Call Tracking / Ad Sourcing Solution

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About the Product

CAR-Research XRM offers a completely integrated telephony monitoring and tracking solution that integrates with your client history. Our CallTrak and CellTrak services promote quality assurance from dealership personnel while tracking all inbound and outbound calls from both LAN lines and mobile devices, including PDA’s and smart phones. Also, tracking phone calls helps with ad sourcing because you can determine the ROI for your advertising campaigns based on inbound phone calls.

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Last edited by Bart Wilson on October 13th

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Product Summary

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Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Dealer Rating
Reviewed by a Salesperson Jan 15, 2015
Recommended: YES
✅ Verified Rating

Pros: I find it very easy to navigate.

Cons: I hate the excessive follow up.

Dealer Rating
Reviewed by a General Manager Dec 30, 2014
Recommended: NO
✅ Verified Rating

Pros: great layout

Cons: Doesnt work good with Lightyear DMS

Dealer Rating
Reviewed by a Salesperson Dec 11, 2014
Recommended: YES
✅ Verified Rating

Pros: product update and research is good

Cons: really slow on boot up

Dealer Rating
Reviewed by a Dealer Professional Dec 4, 2014
Recommended: YES
✅ Verified Rating

Pros: Multiple call tracking tools that are very helpful!

Cons: Confusing until you learn how to navigate around.

Dealer Rating
Reviewed by a Dealer Professional Aug 8, 2014
Recommended: YES
✅ Verified Rating

Pros: The product is very easy to use and I like the new options. Vehicle wish list and price changer.

Cons: Nothing at this time

Dealer Rating
Reviewed by a Dealer Professional Jul 17, 2014
Recommended: YES
✅ Verified Rating

Pros: Reports specific to Internet Department and Custom Dashboard

Cons: No negatives to say about the product

Dealer Rating
Reviewed by an Owner May 17, 2014
Recommended: YES
✅ Verified Rating

Pros: The functionality of this tool is incredible tracking of sales people asking deals to read desk emailing campaigns the ILM all well worth the money.

Cons: Sometimes the system can run a little slow too many reports needs to be simplified

Dealer Rating
Reviewed by a Dealer Professional May 16, 2014
Recommended: YES
✅ Verified Rating

Pros: This system has been very effective to run my department. Reports are very accurate to report and to manage employees.

Cons: Nothing at this time.

Dealer Rating
Reviewed by a Dealer Professional May 8, 2014
Recommended: YES
✅ Verified Rating

Pros: Easy to navigate and made many sales on this program.

Cons: Nothing at this time.

Dealer Rating
Reviewed by a Dealer Professional May 6, 2014
Recommended: YES
✅ Verified Rating

Pros: help me maintain my accounts .

Cons: keeps sold customers in system too long


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