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Cars.com

Cars.com

Cars.com Dealer Reviews

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Star Rating Distribution:
27
11
0
0
0
Rating by Job Title:

Contact Info

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About the Product

Dealer Reviews enhance vehicle listings with verified customer feedback about a store's sales and service departments, representing a free, powerful differentiator for a dealership's inventory. And because Dealer Reviews are on Cars.com, dealerships can manage their reputation, inventory and advertising all in one place, influencing buying decisions right where consumers are shopping for their next vehicle.

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Last edited by Steve McFarland on A few seconds ago

Product Summary

Star Rating Distribution:
27
11
0
0
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Gives our customers a way to tell us how we did
Reviewed by an Internet Director March 30th
Recommended: YES
✅ Verified Rating

Pros: We can now see how we did and get better! Its a great and easy way to get feedback!

Cons:

Great way to gage customer experience
Reviewed by an Internet Director March 27th
Recommended: YES
✅ Verified Rating

Pros: What better way to understand your dealership's customer experience than hearing it from the customers themselves! It has helped us create a better buying experience for our customers.

Cons:

This is a great tool!
Reviewed by a Dealer Professional March 10th
Recommended: YES
✅ Verified Rating

Pros: It shows actual feedback from customers and we can take those reviews and post them on our site!

Cons:

Easy to display.
Reviewed by a Dealer Professional March 10th
Recommended: YES
✅ Verified Rating

Pros: If we would like, we could take those reviews and display them on our site or any other site we are on.

Cons:

As a team we get coached on some of the reviews
Reviewed by a Salesperson March 8th
Recommended: YES
✅ Verified Rating

Pros: We get coached on bad experiences the customer went through so we can improve customer service

Cons:

I like to see how customers feel!
Reviewed by a BDC Manager March 8th
Recommended: YES
✅ Verified Rating

Pros: Its nice being able to see your hard work be appreciated by customers! The reviews platform is a great tool!

Cons:

I like the feedback!
Reviewed by a Sales Manager March 6th
Recommended: YES
✅ Verified Rating

Pros: I like that our customers have a platform to let us know how we're doing.

Cons: I hate to see reviews that were left and give us a bad name when we did everything we could for that person. Out of the control of Cars.com but its a downer.

Helps when coaching.
Reviewed by a Sales Manager March 6th
Recommended: YES
✅ Verified Rating

Pros: I can see feedback from customers and coach my team to give our customers a better experience, and vice versa we can celebrate the wins.

Cons: Some reviews may be bad and thats out of our control.

Happy with Cars.com
Reviewed by an Internet Director March 2nd
Recommended: YES
✅ Verified Rating

Pros: We have many reviews through Cars.com. This makes it easy to know what we do right and don't do right!.. This works great for us!

Cons: none

We recieve good leads from Cars.com
Reviewed by a Salesperson March 2nd
Recommended: YES
✅ Verified Rating

Pros: Cars gets a lot of hits. We gat many leads!

Cons:


Contact Info

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Do you work for Cars.com? Claim your company page now!

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