Pros: We can now see how we did and get better! Its a great and easy way to get feedback!
Pros: What better way to understand your dealership's customer experience than hearing it from the customers themselves! It has helped us create a better buying experience for our customers.
Pros: It shows actual feedback from customers and we can take those reviews and post them on our site!
Pros: If we would like, we could take those reviews and display them on our site or any other site we are on.
Pros: We get coached on bad experiences the customer went through so we can improve customer service
Pros: Its nice being able to see your hard work be appreciated by customers! The reviews platform is a great tool!
Pros: I like that our customers have a platform to let us know how we're doing.
Cons: I hate to see reviews that were left and give us a bad name when we did everything we could for that person. Out of the control of Cars.com but its a downer.
Pros: I can see feedback from customers and coach my team to give our customers a better experience, and vice versa we can celebrate the wins.
Cons: Some reviews may be bad and thats out of our control.
Pros: We have many reviews through Cars.com. This makes it easy to know what we do right and don't do right!.. This works great for us!
Pros: Cars gets a lot of hits. We gat many leads!
Learn tips and tricks for finding the right vendor products for your store.