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Cars.com

Cars.com

Cars.com DealerADvantage Live Training

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About the Product

eCommerce is advancing at a rapid pace, and in many cases, the knowledge gap between consumers and dealer professionals is wider than ever. Through the DealerADvantage workshops, Cars.com's Dealer Trainers, including Kathy Kimmel, Jack Simmons and Laurie Foster, offer tips, resources and best practices to close that gap, focusing on turnkey, low- or no-cost opportunities that can be put into practice without a large investment of dealership time or resources.

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Last edited by Bart Wilson on October 13th

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Product Summary

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Recent Verified Ratings

Dealer Rating
Reviewed by an Owner Dec 30, 2014
Recommended: YES
✅ Verified Rating

Pros: They have a nice product with good reporting. We get a good amount of leads from them.

Cons: We are in an area with Gannett still has a paper, so we are stuck with newspaper reps trying to be Cars.com reps, who dont know the product. I feel we would be more successful with an actual Cars.com rep, but that is not an option.

Dealer Rating
Reviewed by a General Manager Dec 30, 2014
Recommended: YES
✅ Verified Rating

Pros: great with promoting the brand and getting leads to us

Cons: none

Dealer Rating
Reviewed by an Internet Salesperson Nov 17, 2014
Recommended: NO
✅ Verified Rating

Pros: For those dealers on the the free cars.com listing, This what I discovered when I reviewed a free listing on new models.

Cons: Check your Cars.com free listing, is free really a good thing? What I found is Cars.com is listing new models and advising consumers they can contact the dealership by email. When email the dealership is selected cars.com and the pop up form is completed, another pop up advises the seller will be notified and then cars.com send an automatic response via email, once again stating the seller would be in contact shortly and in the email below the new vehicle selected, there was a link, See All Used Inventory, clicking on that link and it populates some of the most expensive used vehicles posted for sale in the 6 digital and relevance to the original vehicle inquiry. When I contacted the rep to advise the dealership received no notice and to remove our free listings posted on Cars.com, so we could focus on the lead providers that are producing for the dealership. We would not place a spend with Cars.com because we have not received any notices from the free listings, the Cars.com rep stated: Whatever Laura. Free advertising is always better than nothing. Good luck to you. With that line of thinking, ya might need it. If I can be of service or offer some insight , please feel free to reach out. Insight? 1: Rather than spend the last year trying to sell the dealership advertising $$$, correct the notification to the dealership, could have been as simple as updating a CRM email address and review why the inventory that was posted on Cars.com results in no opportunity for the dealership. 2: Correct the link Used Vehicle Link and make it relevant to the original inquiry, it would result in a better consumer experience.

Dealer Rating
Reviewed by a Dealer Professional Nov 4, 2014
Recommended: YES
✅ Verified Rating

Pros: We really enjoy our relationship with cars.com. Much better value than similar products that we have dropped. Our rep A.J. has a great soft sale approach that makes it easy to deal with him, and hard to want to drop his company. Keep up the good work.

Cons:

Dealer Rating
Reviewed by a Dealer Professional Oct 31, 2014
Recommended: YES
✅ Verified Rating

Pros: They keep us informed on the latest and greatest products.

Cons: The price point is very high for this. It's a great product, but if it were less money, it'd be better.

Dealer Rating
Reviewed by a Dealer Professional Oct 30, 2014
Recommended: YES
✅ Verified Rating

Pros: I would recommend Cars.com to every dealership. Our rep in particular is absolutely amazing. EVERYTHING we need he gets done. Any report, any change... just an email or phone call away. They continually prove their worth every day when more and more of our guests come in and say they saw us on Cars.com!

Cons:

Dealer Rating
Reviewed by a Dealer Professional Oct 30, 2014
Recommended: NO
✅ Verified Rating

Pros:

Cons: Improved customer service. Setup was cumbersome and after the ink dried there has been little valuable follow-up.

Dealer Rating
Reviewed by a Dealer Professional Oct 24, 2014
Recommended: YES
✅ Verified Rating

Pros: Love everything about working with cars.com. The customer service center is very helpful and have answered all of my questions promptly. Their reps are great and very helpful. We have had a very positive experience working with cars.com so far!

Cons:

Dealer Rating
Reviewed by an Owner Dec 26, 2012
Recommended: YES
✅ Verified Rating

Pros: aaaa

Cons: aaa

Dealer Rating
Reviewed by a BDC Manager Dec 19, 2012
Recommended: NO
✅ Verified Rating

Pros: no pros

Cons: we have never got a lead with a good phone number and they never up dated our inventory. They still show we have NEW 2012 Souls on our lot. We haven had a new 2012 Soul here in 6 months


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