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Chris Miller

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Exclusive Blog Posts

Top 6 Things Car Dealers Do To Make Car Buying Difficult

Top 6 Things Car Dealers Do To Make Car Buying Difficult

[youtube https://www.youtube.com/watch?v=3R7Y3kZIDVg] Your Turn To Drive discusses Top 6 Things Car Dealers Do To Make Car Buying Difficult.  Jim D…

Choose the correct CRM for your dealership OR pay dearly

Choose the correct CRM for your dealership OR pay dearly

With all the CRMs on the market today, finding the right one for your dealership is becoming more challenging than ever. There have been massive changes in…

5 Benefits of Using Google AdWords Click-to-Message Ad Extensions

5 Benefits of Using Google AdWords Click-to-Message Ad Extensions

Looking for a new way to win over people more likely to send a text message than to call? Set up this free message extension for your text ads on the Googl…

Must-See NADA 100 Expo Displays for Fixed Ops

Must-See NADA 100 Expo Displays for Fixed Ops

New Orleans is ramping up for the 100th anniversary of NADA, and the convention promises to be outstanding. You’ll be entertained at the NADA100 Carn…

Why Social Media Marketers Won’t Replace Your Sales Team

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FCA Must Buy Back 500,000 Trucks: Opportunity Awaits

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In the largest buy back action in U.S. history, the National Highway Traffic Safety Administration (NHTSA) and Fiat-Chrysler America (FCA) have agreed that, in addition to paying a $105 million fine, FCA will offer to buy back 500,000 RAM pickup trucks from consumers. The value FCA has to pay consumers for their vehicles is extremely consumer friendly - the original purchase price plus 10 percent, minus depreciation. These values are likely more than the owner could get from a dealer in a standard trade-in valuation.

 

In looking at the models and years covered by this buyback, it seems that the ages of these vehicles eligible for buy backs range from 2008-2012. An example value provided by the Associated Press, is that “a 2010 Dodge Ram 1500… could fetch $20,000 in a dealer-trade-in, assuming the truck has 60,000 miles on it and is in ‘good condition.’” The article also states that if Chrysler had to buy back even a quarter of the trucks at issue, it could spend $2.5 billion.

 

There should be a flood of consumers hitting the market ready to take advantage of these terms and purchase new vehicles. The big question is, how many of these consumers will stay brand loyal, and how many will defect to other brands?

 

This is the biggest such action in history, and, with the severe penalties to the OEM and the mandatory buy back offers, it could cause consumers to consider switching brands. It will most certainly instill doubt in many consumer’s minds about the quality and safety of these vehicles.

 

The totality of these events creates the “perfect storm” of opportunity for off-brand dealers. There are 500,000 possible car/truck buyers out there for enterprising dealers to conquest. These consumers should be very willing to entertain and investigate other brands. The key is to recognize that this opportunity is on the horizon. Begin efforts to reach out to vehicle owners affected by this buy back offer with compelling reasons why the consumer should consider switching to your brand. As part of the agreement, FCA has agreed to notify owners of eligible vehicles. A well-timed offer, with a solid value proposition, could result in better than normal response rates and conquest sales above the norm.

 

One thing is for certain -- every FCA dealership presented with a vehicle owner initiating a buy back will do everything within their power to sell these consumers a new vehicle, rather than simply cut them a check and watch them leave. So, stay ahead of your competition -- begin formulating a strategy to identify these consumers and craft a compelling offer for the consumer to bring their business to your dealership. Buy backs on this scale aren’t going to happen very often. Take advantage of the opportunity to gain some conquest sales. With a potential 500,000 of them waiting to happen, there is plenty to go around.

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