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Heresy! You can't say that! You can't even think that! The BDC is the heartbeat of the dealership! The BDC is 40, 50, 60 or 70% of the sales at our dealership! Why would you even dare think that!
Please, calm down. Not every dealership has a Body Shop, not every dealership preps their own deliveries and not every dealership should have a BDC. One size fits no one!
I have the enviable perspective of working in over 10 distinctly different markets throughout the US and I can say now that a BDC is not for everyone and not for most dealerships that sell less than 1000 units per year yet that is where I seem to find most BDC departments.
The average BDC that I have encountered is staffed with two full time agents and a working manager. The payroll expense, before bonus tops out at $81,500 at an average hourly compensation of $12.00 per hour and 13% for payroll expenses such as So. Sec., insurance, DBL etc... This is an enormous expense on its own but when you factor in bonuses, vendor fees, employee benefits, etc... the cost quickly tops $100,000.00 per year.
The store that sells and delivers 1000 units per year will employ 7 salespeople and two managers. That puts the average salesperson at just under 12 deliveries yet we all know there is most likely a 20 car person in that group and a house-mouse (manager/dealer pet) that gets 15 deals a month served up on a platter. The remaining 6 sell and deliver a whopping 8 cars a month.
So there is a $100 per unit charged to support the BDC in the most, if you believe our contemporaries, competitive market in the history of our industry! How can we possibly afford to do that? Is it worth that? Are the salespeople that incompetent that allowing them to answer phones would be a disaster? Are they so busy selling that answering the phone, internet inquiries and texts is all but impossible?