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Chris Spensley

Chris Spensley Head of Operations North America

Profile

Name: Chris Spensley
Title: Head of Operations North America
Company: Motortrak
Phone: Private
Location: Private , Private
Summary:
Sold my 1st car in 1986- Worked up to GM of an import point and eventually moved through a few OEM positions before landing as a manager of a field operations in the vendor space. I love the car business and respect the important role of the retailer!

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Blog Posts

Top 5 Script Myths - Exposed

Top 5 Script Myths - Exposed

During my career I have heard many arguments about whether a word track or a script is effective. Of course being a telephone trainer, I absolutely sta…

Should Dealerships Ignore The OEM And Have Two Websites?

Should Dealerships Ignore The OEM And Have Two Websites?

It's a debate that we hear every single day in dealerships: "Our OEM website SUCKS but we have to have it.  So maybe we should have two...…

A NEW Way of Doing Old Things

A NEW Way of Doing Old Things

The sum of fixed operations existence is after-sales service and it always has been. There’s literally NO customer that comes through your door that…

What Is the Best Predictor of Customer Loyalty? [VIDEO]

What Is the Best Predictor of Customer Loyalty? [VIDEO]

AutoLoop VP, Analytics and Data Services shares findings about the best predictor of customer loyalty from AutoLoop's recently published white paper, &…

Are Millennials Disrupting the Auto Industry?

Are Millennials Disrupting the Auto Industry?

Millennials are growing in number and their car buying preferences are vastly different than baby boomers or Gen X. There are so many conflicting repor…

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