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Chris Vitale

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Chris Vitale Blog Posts

Fix The Root Cause: The Problem Behind the Problem

by Chris Vitale 5 days ago

Fix The Root Cause: The Problem Behind the Problem

by Chris Vitale 5 days ago
If an "easy button" really existed we'd all have it jammed by now. Effortlessly fixing one issue at a time. Unfortunately, that's not how…
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Jason Herron and Chris Shaughnessy like this.

Don't Be that GM

by Chris Vitale 7 days ago

Don't Be that GM

by Chris Vitale 7 days ago
The General Manager role isn’t an easy one, nor is it a role for the faint of heart. You need thick skin…. But that doesn't mean we don&rs…
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Chris Shaughnessy, R. J. James and 2 other like this.

Response Time

by Chris Vitale September 9th

Response Time

by Chris Vitale September 9th
It's ingrained in most of our DNA to answer a lead as soon as possible and for good reason! With the lead unanswered, every minute that goes by decreas…
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Whitney Williams, Jason Herron and 3 other like this.

Are You Equipped to Tackle Incoming Calls?

by Chris Vitale August 14th

Are You Equipped to Tackle Incoming Calls?

by Chris Vitale August 14th
Having a reliable process for your incoming calls is essential. By having a solid process, you get a better idea of where your potential breakpoints are in…
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Chris Shaughnessy and Derrick Woolfson like this.

The Conversation Shouldn't End At “What’s the Price?”

by Chris Vitale August 6th

The Conversation Shouldn't End At “What’s the Price?”

by Chris Vitale August 6th
Handling customer objections isn't always easy. Especially when the customer is calling you on the telephone; knowing what to say and how to approach t…
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Cliff Koloski, Derrick Woolfson and 1 others like this.

The Follow Up Email

by Chris Vitale July 24th

The Follow Up Email

by Chris Vitale July 24th
In a perfect world, the customer would answer their phone on the first call. But that’s not always the case. If the customer doesn’t answer the…
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Chris Shaughnessy and Bob Cockerham like this.

That's okay, I'm just price shopping....

by Chris Vitale July 15th

That's okay, I'm just price shopping....

by Chris Vitale July 15th
Part of handling inbound phone calls is dealing with the customer's objections. The more equipped your sales consultants and BD agents are, the better …
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Chris Shaughnessy likes this.

Phone Scripts Still Work. Stop Excusing Poor Phone Skills.

by Chris Vitale June 30th

Phone Scripts Still Work. Stop Excusing Poor Phone Skills.

by Chris Vitale June 30th
There’s more to a quality phone script than just words written down for your dealership to follow. A quality phone script aims to help coach your dea…
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Chris Shaughnessy and Derrick Woolfson like this.

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