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Chris Vitale

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Chris Vitale Blog Posts

Bad Month? Punch Another Service Loaner!

by Chris Vitale Dec 15, 2020

Bad Month? Punch Another Service Loaner!

by Chris Vitale Dec 15, 2020
Most of us have faced the hard reality of a bad month. Whether that's missing the monthly manufacturer stairstep after we “realized” the do…
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Active Coaching

by Chris Vitale Oct 20, 2020

Active Coaching

by Chris Vitale Oct 20, 2020
Completing a training course or being mystery shopped is only one part of the equation. Taking that first step by offering your team training is great, but…
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Jason Volny and R. J. James like this.

Fix The Root Cause: The Problem Behind the Problem

by Chris Vitale Sep 24, 2020

Fix The Root Cause: The Problem Behind the Problem

by Chris Vitale Sep 24, 2020
If an "easy button" really existed we'd all have it jammed by now. Effortlessly fixing one issue at a time. Unfortunately, that's not how…
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Jason Herron and Chris Shaughnessy like this.

Don't Be that GM

by Chris Vitale Sep 22, 2020

Don't Be that GM

by Chris Vitale Sep 22, 2020
The General Manager role isn’t an easy one, nor is it a role for the faint of heart. You need thick skin…. But that doesn't mean we don&rs…
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Chris Shaughnessy, R. J. James and 2 other like this.

Response Time

by Chris Vitale Sep 9, 2020

Response Time

by Chris Vitale Sep 9, 2020
It's ingrained in most of our DNA to answer a lead as soon as possible and for good reason! With the lead unanswered, every minute that goes by decreas…
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Whitney Williams, Jason Herron and 3 other like this.

Are You Equipped to Tackle Incoming Calls?

by Chris Vitale Aug 14, 2020

Are You Equipped to Tackle Incoming Calls?

by Chris Vitale Aug 14, 2020
Having a reliable process for your incoming calls is essential. By having a solid process, you get a better idea of where your potential breakpoints are in…
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Chris Shaughnessy and Derrick Woolfson like this.

The Conversation Shouldn't End At “What’s the Price?”

by Chris Vitale Aug 6, 2020

The Conversation Shouldn't End At “What’s the Price?”

by Chris Vitale Aug 6, 2020
Handling customer objections isn't always easy. Especially when the customer is calling you on the telephone; knowing what to say and how to approach t…
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Cliff Koloski, Derrick Woolfson and 1 others like this.

The Follow Up Email

by Chris Vitale Jul 24, 2020

The Follow Up Email

by Chris Vitale Jul 24, 2020
In a perfect world, the customer would answer their phone on the first call. But that’s not always the case. If the customer doesn’t answer the…
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That's okay, I'm just price shopping....

by Chris Vitale Jul 15, 2020

That's okay, I'm just price shopping....

by Chris Vitale Jul 15, 2020
Part of handling inbound phone calls is dealing with the customer's objections. The more equipped your sales consultants and BD agents are, the better …
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Phone Scripts Still Work. Stop Excusing Poor Phone Skills.

by Chris Vitale Jun 30, 2020

Phone Scripts Still Work. Stop Excusing Poor Phone Skills.

by Chris Vitale Jun 30, 2020
There’s more to a quality phone script than just words written down for your dealership to follow. A quality phone script aims to help coach your dea…
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