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CIMA Systems

CIMA Systems

CIMA CarView

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About the Product

CIMA CarView is an interactive, Web based software platform that allows service departments to "visually explain" repair recommendations with real-time photos and expert illustrations. All vehicle photos are instantly posted to the service department website and can also be e-mailed or text messaged to customers. Car owners are more likely to trust and approve repair recommendations when visual evidence is provided. CIMA CarView is a mobile application available on iPhone and Android devices.

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Product Summary

Star Rating Distribution:
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Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Dealer Rating
Reviewed by a Service Manager Dec 18, 2014
Recommended: YES
✅ Verified Rating

Pros: This is one of our best ways to communicate to customers that are off site. Pictures sent to our web site and also via text or email. A picture works great to see how bad the part or tire is. Highly Recommend, Another one of Carla's happy dealerships. Love CIMA

Cons: none

Dealer Rating
Reviewed by a Service Manager Dec 17, 2014
Recommended: YES
✅ Verified Rating

Pros: It is so great to have a picture with what you are trying to explain to the customer. Easy to use also. works right from my iPhone. My rep JR is there any time I need help.

Cons: none

Dealer Rating
Reviewed by a Service Manager Nov 12, 2014
Recommended: YES
✅ Verified Rating

Pros: My declined services have gone down tremendously since implementing the cima carview program. Customers can actually see what we are recommending before deciding to decline a particular repair. Very easy to use. Thank you to my rep JR for recommending.

Cons: none

Dealer Rating
Reviewed by a Service Associate Oct 28, 2014
Recommended: YES
✅ Verified Rating

Pros: Allows Customers to see pictures of their part that need to be replaced. Phone, Home, pictures can be sent and up sell is fast and easy.

Cons: none

Dealer Rating
Reviewed by an Owner Oct 10, 2014
Recommended: YES
✅ Verified Rating

Pros: the Cima carview program has made a big impact on my declined services as well as dollars per RO. It so easy to use and my advisors and technicians can do it right from their smart phone. my rep JR is great to work with and knows his stuff.

Cons: n/a

Dealer Rating
Reviewed by a Service Manager Oct 9, 2014
Recommended: YES
✅ Verified Rating

Pros: my customers have responded well to the cima carview. thanks to JR for recommending. declined services have been down 20% since we implemented it. another solid product from the cima systems team.

Cons: none

Dealer Rating
Reviewed by an Owner Sep 25, 2014
Recommended: YES
✅ Verified Rating

Pros: the cima carview program has been great. it has cut down on the number of declined services drastically. my customers also like the interactive service library. thanks to my rep JR and all the great people at cima.

Cons: n/a

Dealer Rating
Reviewed by a BDC Manager Aug 20, 2014
Recommended: YES
✅ Verified Rating

Pros: JR is my account rep with Cima and he is always making terrific recommendations so that we get the most from the product. Cima has been a great tool for my service department and has been very easy to use. my customers love the carview and how they can see what is wrong with their vehicle online while it is still in the shop. we get 50% more repair approvals because of it.

Cons: none

Dealer Rating
Reviewed by a Dealer Professional Jul 25, 2014
Recommended: YES
✅ Verified Rating

Pros: my account rep with cima is JR. We have been very pleased with Cima. they are responsible for more than 60k a month in business for us and that number continues to grow. JR is always helpful. Thank You to him and all the staff at Cima.

Cons: n/a

Dealer Rating
Reviewed by an Owner May 8, 2014
Recommended: YES
✅ Verified Rating

Pros: the carview is a easy product for my advisors to use and it works from their smartphones so we didn't have to buy any hardware. another great recommendation from my cima rep JR.

Cons: none thus far


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